Hotel Tocq
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed free of charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Hotel Tocq
Hotel Tocq
Offering elegant rooms, free WiFi, and a refined restaurant serving Italian and Milanese specialities, the 4-star Hotel Tocq is located in Milan’s centre. Porta Garibaldi Train and Metro Station is 350 metres away.
Reviews from 
Family traveller
Comment: 26 Jul 2026
Lovely hotel for families
Booked Tocq for a long family weekend in Milan. Easy to get to from Linate Airport and within walking distance to all features Milan has to offer.
Lovely hotel. Spacious, clean and covered for all amenities. The staff were amazing and friendly and always there for questions. We had breakfast with our stay and food was superb. Can’t recommend this hotel enough.
Lovely hotel. Spacious, clean and covered for all amenities. The staff were amazing and friendly and always there for questions. We had breakfast with our stay and food was superb. Can’t recommend this hotel enough.
Hotel response
Comment: 18 Aug 2026
Dear Guest,
We sincerely thank you for your review. We are pleased to hear that your stay at the Tocq Hotel was to your satisfaction, and we look forward to welcoming you again as our esteemed guest.
Kind regards,
Tocq Hotel Guest Relations
We sincerely thank you for your review. We are pleased to hear that your stay at the Tocq Hotel was to your satisfaction, and we look forward to welcoming you again as our esteemed guest.
Kind regards,
Tocq Hotel Guest Relations
Anonymous traveller
Comment: 21 Jul 2026
Stayed in: Jul 2026
It was great location. I just felt it was sparse lacking character but overall comfortable.
Couple
Comment: 20 Jun 2026
Stayed in: Jun 2026
Disappointed
We leave this stay with disappointment.
Upon our arrival, we noticed a significant problem in the room: the shower was nearly impossible to adjust properly. The water was either scalding hot or cold, making each shower uncomfortable and sometimes even unpleasant.
Regarding breakfast, the value for money is particularly disappointing. For such a high price per person per day, we expected impeccable service. However, by 9:30 AM, many items were no longer replenished: no scrambled eggs, no bacon, and sometimes almost no bread left. As for the remaining hot dishes, they were sometimes filled with water and unappetizing. It is hardly acceptable to pay this price for a buffet that seems to have already been abandoned while the service is not yet finished.
We were also disturbed by the lack of quiet on the floors. Every morning, the housekeepers made a lot of noise while cleaning the rooms. The doors were repeatedly slammed, sometimes every 10 to 15 minutes, making it very difficult to rest. In a hotel where guests are entitled to expect a minimum of tranquility, this lack of attention is regrettable.
However, the most disappointing aspect remains the handling of our request regarding the luggage. At check-out, we asked if it would be possible to leave our suitcases a few days later when we returned to Milan before our flight. The receptionist clearly indicated that this would not be a problem and that we just needed to communicate our reservation to her colleagues. However, upon our return, two receptionists told us the opposite and refused to keep our luggage. This spoiled our last afternoon.
Beyond the refusal itself, it is especially the lack of professionalism and sense of service that shocked us. No excuse for the incorrect information that was given to us, no proposal for an alternative solution, no advice on nearby instructions, nor even the possibility to pay an extra fee for this service. We were simply left without help.
Between the problems in the room, a breakfast that was far below expectations, and a reception that was not concerned with customer satisfaction, the experience unfortunately did not live up to the exorbitant price of these 3 nights.
Thank you nonetheless to Marco from breakfast who was very kind and helpful, as well as to a receptionist who was able to guide us with certain requests.
Upon our arrival, we noticed a significant problem in the room: the shower was nearly impossible to adjust properly. The water was either scalding hot or cold, making each shower uncomfortable and sometimes even unpleasant.
Regarding breakfast, the value for money is particularly disappointing. For such a high price per person per day, we expected impeccable service. However, by 9:30 AM, many items were no longer replenished: no scrambled eggs, no bacon, and sometimes almost no bread left. As for the remaining hot dishes, they were sometimes filled with water and unappetizing. It is hardly acceptable to pay this price for a buffet that seems to have already been abandoned while the service is not yet finished.
We were also disturbed by the lack of quiet on the floors. Every morning, the housekeepers made a lot of noise while cleaning the rooms. The doors were repeatedly slammed, sometimes every 10 to 15 minutes, making it very difficult to rest. In a hotel where guests are entitled to expect a minimum of tranquility, this lack of attention is regrettable.
However, the most disappointing aspect remains the handling of our request regarding the luggage. At check-out, we asked if it would be possible to leave our suitcases a few days later when we returned to Milan before our flight. The receptionist clearly indicated that this would not be a problem and that we just needed to communicate our reservation to her colleagues. However, upon our return, two receptionists told us the opposite and refused to keep our luggage. This spoiled our last afternoon.
Beyond the refusal itself, it is especially the lack of professionalism and sense of service that shocked us. No excuse for the incorrect information that was given to us, no proposal for an alternative solution, no advice on nearby instructions, nor even the possibility to pay an extra fee for this service. We were simply left without help.
Between the problems in the room, a breakfast that was far below expectations, and a reception that was not concerned with customer satisfaction, the experience unfortunately did not live up to the exorbitant price of these 3 nights.
Thank you nonetheless to Marco from breakfast who was very kind and helpful, as well as to a receptionist who was able to guide us with certain requests.
Hotel response
Comment: 29 Jun 2026
Dear Maelle,
First of all, we thank you for taking the time to share your feedback with us. We take into account your comments, which will be carefully reviewed and discussed with all relevant departments as part of our ongoing commitment to improving the quality of our services.
We would also like to address the matter regarding the luggage storage. If our receptionist informed you that luggage could be stored in our deposit for several days, we regret to inform you that this was incorrect information. We sincerely apologize for this misunderstanding and for any inconvenience it may have caused.
Please accept our sincerest apologies for the inconvenience you experienced. We genuinely hope to have the opportunity to welcome you back to our hotel in the future and provide you with the high standard of service we strive to deliver.
Regards,
Tocq Hotel Guest Relations
First of all, we thank you for taking the time to share your feedback with us. We take into account your comments, which will be carefully reviewed and discussed with all relevant departments as part of our ongoing commitment to improving the quality of our services.
We would also like to address the matter regarding the luggage storage. If our receptionist informed you that luggage could be stored in our deposit for several days, we regret to inform you that this was incorrect information. We sincerely apologize for this misunderstanding and for any inconvenience it may have caused.
Please accept our sincerest apologies for the inconvenience you experienced. We genuinely hope to have the opportunity to welcome you back to our hotel in the future and provide you with the high standard of service we strive to deliver.
Regards,
Tocq Hotel Guest Relations
Couple
Comment: 15 Jun 2026
Stayed in: Jun 2026
Poor breakfast.
Not all hotels we have stayed in deserve praise. Despite paying €237.85 (220.00 Swiss Francs) per night, the accommodation was good but the breakfast could be better. When I asked about baguettes , the waiter said they were finished because there were many guests, even though the hotel was only about one-fourth full. The fruits were no longer fresh except for a few pieces. Also, the staff were not friendly or accommodating.
Not usual for Italy and though we are aware Milan accommodations are expensive- I’m just saying . The radio station music was loud . We were told at the reception the kitchen is manage by separate company which we find strange. I don’t recommend this hotel except for its comfortable bed .
Not usual for Italy and though we are aware Milan accommodations are expensive- I’m just saying . The radio station music was loud . We were told at the reception the kitchen is manage by separate company which we find strange. I don’t recommend this hotel except for its comfortable bed .
Hotel response
Comment: 16 Jun 2026
Dear Guest,
Thank you for dedicating your time to review our Hotel. Your comments will be a valuable opportunity for further improvement.
I hope we will have the opportunity to host you again to guarantee you a more enjoyable stay.
Kind regards,
Tocq Hotel Guest Relations
Thank you for dedicating your time to review our Hotel. Your comments will be a valuable opportunity for further improvement.
I hope we will have the opportunity to host you again to guarantee you a more enjoyable stay.
Kind regards,
Tocq Hotel Guest Relations
Anonymous traveller
Comment: 3 Jun 2026
Stayed in: May 2026
Excellent hotel, extremely close to the Porto Garibaldi train and metro station. Good restaurants in the area. Rooms are very comfortable and clean. Breakfast is ample. Would stay again.
Excellent location
Via Alessio di Tocqueville, 7/D, Porta Garibaldi, Milan, 20154, Italy|2.13 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets allowed free of charge
Please check with the hotel about the regulations for adjusting the air conditioning temperature as new regulations have been implemented to support environmental protection.
Please contact the hotel for details about adding extra beds.
Hotel Tocq: FAQs
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