Milo Collection Hotel

Name: Milo Collection Hotel
Address: Av 11 Ote 205, Colonia Centro, Puebla, 72000, Mexico, Puebla, Puebla, 72000, Mexico

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Fast facts

Check in from:	15:00
Check out before:	12:30
Breakfast	Breakfast available
Pets	Pets allowed with an extra charge
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Air conditioning

Airport shuttle

Front desk 24 hour

Restaurant

More about Milo Collection Hotel

Milo Collection Hotel

Boasting a terrace, a restaurant as well as a bar, Milo Collection Hotel is situated in the centre of Puebla, 6.7 km from Acropolis Puebla. This 5-star hotel offers a concierge service and a tour desk.

Reviews from

Mentioned by travellers

Anonymous traveller

Comment: 16 May 2026

Stayed in: Apr 2026

We had a lovely room and the hotel is very conveniently located. It felt a little strange that our room opened right onto the lobby (main floor near the entrance) but we didn't have any issues with noise. The hotel itself doesn't have many amenities and the rooftop cafe is only periodically open, though you can go upstairs to sit and enjoy the view anytime.

Family traveller

Comment: 10 May 2026

Stayed in: May 2026

The worst experience!! Dismal customer service

Very disappointing my experience at Milo Collection Hotel. I came with my family to celebrate Mother’s Day and called ahead to request recommendations, schedules, information and stay policies, especially about parking.
IRVIN was the one who attended to me and never mentioned that parking was limited to only 5 places nor that I should arrive early to reach space. I even asked if I could get there sooner and they said no. Upon arrival, his response was: “Ah, there’s no parking because it’s already filled.”
In addition, I booked with breakfast included and on arrival I am informed that I cannot use the restaurant or the terrace because “there will surely be many people for the date”, so they could only bring breakfast to the room.
I booked to enjoy the facilities and live a pleasant experience with my family, not to stay locked in the room. I asked to speak to the manager and the chef, who they mentioned was the one who gave the instruction not to receive us at the restaurant.
Total lack of clear information, organization and customer support on such an important date.

Anonymous traveller

Comment: 6 May 2026

Stayed in: Apr 2026

Such a unique property with modern yet historic rooms. Bed was very comfortable and room was clean. AC and shower both worked great. Plentiful breakfast with the most amazing view in all directions of Puebla and even the volcano Popocatépetl one morning! Great location close to restaurants and the zocolo/historic center but at night the street in front of hotel is faily quiet. We had a streetside room and slept without ear plugs no problem.

Couple

Comment: 28 Apr 2026

Stayed in: Apr 2026

It's an option but I definitely won't be back

I rate it that way for the facilities. Details in the room. Excessive noise due to lack of a regulation that asks respect with the use of music that the same hotel allows with Alexa control. I'd say it's not a rest option. The elevator didn't work when it came to wanting to get luggage off.

Family traveller

Comment: 23 Aug 2025

Stayed in: Jun 2025

Highly Recommended. One of my favorite places to stay in Puebla.

I absolutely and truly love this hotel. Walking distance to the Arena Puebla for Monday night lucha libre. Walking distance to the Zocalo. Walking distance to Callejon de los Sapos.The nicest people. Comfortable beds. And, if in your budget, absolutely book the large "Presidential Suite" that is just wonderful. I prefer to have my breakfasts elsewhere, so, although included, I didn't take advantage of the breakfasts here.
When you come in, in the afternoon, there is a small bar with stuff to snack on. And beverages to purchase.
Up on the roof, a beautiful view of the city.
I can't think of one thing that is wrong with this hotel. And it is one of three that I love to stay at in Puebla.
I'm a destination expert for Puebla and have posted things to do in the Trip Advisor Forum for Puebla, so, you may find some useful suggestions for museums, food, etc.
Coffee nearby at Mexican Harvest, Atta Salon de Cafe and a whole bunch of other places.
Excellent meals just down the street at Augurio.

Very good location

4.3

Av 11 Ote 205, Colonia Centro, Puebla, 72000, Mexico|0.79 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:30

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets allowed with an extra charge

Breakfast

Breakfast available

Breakfast options

Western breakfast

Breakfast times

07:30 - 13:00 from Monday to Sunday

Important information from the hotel

Please inform Milo Collection Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Accepted payment methods

This hotel accepts the following payment methods:

Cash