JS Portocolom Suites
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Fast facts
Check in from: | 2:00 PM |
|---|---|
Check out before: | 12:00 PM |
Pets | Pets allowed free of charge |
Amenities
WiFi
Air conditioning
Airport Shuttle
Pool
24-hour Front Desk Service
Restaurant
More about JS Portocolom Suites
JS Portocolom Suites
Set in the heart of Porto Colom, Majorca, the JS Portocolom Suites hotel complex enjoys picturesque views over the harbor and the old town. Each modern room has a balcony and bathroom with hairdryer.
Reviews from 
Family traveler
Comment: Aug 28, 2026
Stayed in: Aug 2026
Super multi-generational stay!
We have just spent 7 days here with two kids (11 and 15) and mother (who has mobility needs), and had an amazing stay. We needed somewhere that suited all 3 generations and needs, with disability access. We cannot fault the hotel; spotless, spacious, beautiful and remarkably quiet for this time of year. No sunbed wars (always plenty of beds available). Lovely atmosphere but never too 'much'. My teenage son loved the gym overlooking the pool. Pool area was spotless, tons of umbrellas, tables etc. The pool bar was fab, great food for lunches, snacks and the breakfast was always brilliantly varied, so many options on the buffet to suit all. The staff couldn't be more helpful, so friendly and accommodating - helping us book excursions, rent a wheelchair, and upgrade our room for more space. We moved from a smaller room to a two bed which was perfect for two adults and two older kids, and they managed to put our mother in room next door. Paula and Maria at reception were so helpful. Highly recommend and will return!
Hotel response
Comment: Aug 29, 2026
Dear Emma,
we all sincerely thank you for your wonderful review and recommendation! It is a great pleasure to know that your whole family enjoyed a comfortable and relaxing stay with us. We are especially happy that our team could assist you throughout your visit and help make everything as smooth as possible.
We will gladly share your kind words with Paula and Maria, who will certainly be delighted to hear them.
We very much look forward to welcoming you and your family back again!
Warm regards,
Your JS Hotels Team
we all sincerely thank you for your wonderful review and recommendation! It is a great pleasure to know that your whole family enjoyed a comfortable and relaxing stay with us. We are especially happy that our team could assist you throughout your visit and help make everything as smooth as possible.
We will gladly share your kind words with Paula and Maria, who will certainly be delighted to hear them.
We very much look forward to welcoming you and your family back again!
Warm regards,
Your JS Hotels Team
Family traveler
Comment: Aug 22, 2026
Stayed in: Aug 2026
Rats !
The stay had started quite well, everything was not perfect but the pool and the evening shows were generally rather friendly, but if we had to pay an extra €500 because of a seizure beug on booking, booking should also compensate us but we note the effort of the hotel which gave us a discount on the stay.
On the 5th day we decide to eat on the terrace of the restaurant, we come across 2 rats (photos and videos in support) that eat the remains of the plates of customers who were hanging out not far
We filed a complaint with the town hall which then transmitted to the hygiene services, we are waiting for the rest of the procedure
I asked to speak to the hotel manager, in good faith and rather professional, but she has no decision-making power on commercial gestures
Obviously the decisions are being made higher, probably shareholders too busy sunbathing on their yachts
In summary, customers are taken for dairy cows and are only there to spit money, I was debited on the last day after my departure for the consumption of the stay (about €80) without my authorization when the director had told me that they would be offered as compensation
In short, in front it seems rather correct but the presence of rats that eat in the abandoned plates of customers has clearly changed the overall experience, reinforced our doubts about the quality of hygiene in the kitchens, for safety reasons, and if you have children I recommend fleeing
We stopped eating at the hotel as soon as we noticed the press of the rats, no compensation from the hotel was offered to us, we took care of all the additional costs
On the 5th day we decide to eat on the terrace of the restaurant, we come across 2 rats (photos and videos in support) that eat the remains of the plates of customers who were hanging out not far
We filed a complaint with the town hall which then transmitted to the hygiene services, we are waiting for the rest of the procedure
I asked to speak to the hotel manager, in good faith and rather professional, but she has no decision-making power on commercial gestures
Obviously the decisions are being made higher, probably shareholders too busy sunbathing on their yachts
In summary, customers are taken for dairy cows and are only there to spit money, I was debited on the last day after my departure for the consumption of the stay (about €80) without my authorization when the director had told me that they would be offered as compensation
In short, in front it seems rather correct but the presence of rats that eat in the abandoned plates of customers has clearly changed the overall experience, reinforced our doubts about the quality of hygiene in the kitchens, for safety reasons, and if you have children I recommend fleeing
We stopped eating at the hotel as soon as we noticed the press of the rats, no compensation from the hotel was offered to us, we took care of all the additional costs
Hotel response
Comment: Aug 25, 2026
Dear David,
Thank you for choosing JS Portocolom Suites for your stay and for taking the time to share your experience and for highlighting the enjoyable moments you had at our pool and evening shows, as well as the assistance provided by the hotel.
We aim to make every guest's stay as comfortable as possible. We have strict hygiene and cleanliness rules and, with that, protocols against wildlife and we fully understand how unpleasant and concerning this situation must have been. As soon as we were informed, our team acted immediately: the clearing trolley involved, which is used exclusively for used crockery and food remains, was removed and disinfected, and our specialised pest-control company was contacted as a matter of urgency. We would also like to clarify that there was no access to indoor areas, clean tableware or food intended for guests. This was an isolated occurrence, with no similar sightings reported either before or since.
We appreciate your acknowledgement of the professional way in which our Hotel Manager handled the matter. The hotel follows continuous hygiene and food-safety controls, including regular specialist pest-control inspections, monthly hygiene audits and updated HACCP procedures. We therefore regret that this exceptional incident understandably caused you to question standards that are monitored closely throughout the property.
Regarding the charge made during your stay, we would like to clarify that, during the handling of the incident, it was explained that these consumptions remained payable independently of the compensation proposed. As the compensation offered was ultimately not accepted, the corresponding amount for the consumptions was charged.
We are pleased to know that you were able to enjoy the positive aspects of your stay, and we hope these are the memories you will take with you from your time with us.
Best wishes from all the team at JS Hotels
Thank you for choosing JS Portocolom Suites for your stay and for taking the time to share your experience and for highlighting the enjoyable moments you had at our pool and evening shows, as well as the assistance provided by the hotel.
We aim to make every guest's stay as comfortable as possible. We have strict hygiene and cleanliness rules and, with that, protocols against wildlife and we fully understand how unpleasant and concerning this situation must have been. As soon as we were informed, our team acted immediately: the clearing trolley involved, which is used exclusively for used crockery and food remains, was removed and disinfected, and our specialised pest-control company was contacted as a matter of urgency. We would also like to clarify that there was no access to indoor areas, clean tableware or food intended for guests. This was an isolated occurrence, with no similar sightings reported either before or since.
We appreciate your acknowledgement of the professional way in which our Hotel Manager handled the matter. The hotel follows continuous hygiene and food-safety controls, including regular specialist pest-control inspections, monthly hygiene audits and updated HACCP procedures. We therefore regret that this exceptional incident understandably caused you to question standards that are monitored closely throughout the property.
Regarding the charge made during your stay, we would like to clarify that, during the handling of the incident, it was explained that these consumptions remained payable independently of the compensation proposed. As the compensation offered was ultimately not accepted, the corresponding amount for the consumptions was charged.
We are pleased to know that you were able to enjoy the positive aspects of your stay, and we hope these are the memories you will take with you from your time with us.
Best wishes from all the team at JS Hotels
Family traveler
Comment: Aug 20, 2026
Stayed in: Aug 2026
Very bad
The stay had started off pretty well; everything wasn't perfect, but the pool and the evening shows were generally quite nice.
Then on the 5th day we decided to eat on the restaurant terrace, and we ran into 2 rats (photos and videos to prove it) that were eating the leftovers from customers' plates that were lying around not far away.
We filed a complaint with the town hall, which then forwards it to the health department; we are waiting for the next steps in the process.
I asked to speak to the hotel manager, who was in good faith and quite professional, but she has no decision-making power regarding commercial gestures.
Clearly, decisions are made higher up, probably by shareholders too busy tanning on their yachts.
In summary, customers are treated like cash cows and are only there to cough up money; I was charged for the stay's expenses (about €80) after my departure without my authorization, even though the manager had told me they would be offered as compensation.
Then on the 5th day we decided to eat on the restaurant terrace, and we ran into 2 rats (photos and videos to prove it) that were eating the leftovers from customers' plates that were lying around not far away.
We filed a complaint with the town hall, which then forwards it to the health department; we are waiting for the next steps in the process.
I asked to speak to the hotel manager, who was in good faith and quite professional, but she has no decision-making power regarding commercial gestures.
Clearly, decisions are made higher up, probably by shareholders too busy tanning on their yachts.
In summary, customers are treated like cash cows and are only there to cough up money; I was charged for the stay's expenses (about €80) after my departure without my authorization, even though the manager had told me they would be offered as compensation.
Family traveler
Comment: May 28, 2026
If you like construction noise this hotel is for you!
We Arrived at this hotel around 10pm on Weds 20th May. check in was swift & first impressions were really high. Lovely clean modern looking hotel & rooms, quiet, and peaceful!!
There were 4 small welcomed complimentary bottles of water in mini fridge & pool bar was luckily still open. However, things went down hill from there.
I highly recommend that if you are going to be staying at this hotel in the next few days or weeks, and wanting to sleep in later than 7am & wanting to use the hotels pool facilities and being able to fully relax, I would suggest finding an alternative location unless you like the sound of very loud disruptive construction noise (such as drilling and digging by a huge digger) all day long until nearly 5:45pm. Not the hotels fault but something that is highly unacceptable and we should have been made aware of before checking in. And will be logging a complaint with jet2 holidays.
Thursday, Monday, Tuesday and Wednesday (morning we left) this noise & work carried on. We complained to reception on Thursday but was told there was nothing they can do & was down to the local council. Spoke with jet2 & was told it was urgent works but it didn’t seem that urgent if they could stop for the Fri- sun in between.
Same first full day we were by the pool & had taken a can of drink to have. A very miserable lifeguard came over to say you’re not allowed outside drinks. I said ok, will know for next time. Instead of me wasting said drink I continued to finish it but again was confronted with such rudeness that I cannot drink it & should drink it elsewhere. I couldn’t believe how rude this guy was. I reported this to reception, but again no acknowledge from management. There is a letter to management in the room I had filled in about the issues so hopefully these will be addressed.
Service at pool bar could be quite slow at times. And I was served after some Spanish people even though I had been at the bar waiting ages before them. This really infuriated me. A second time we stayed for lunch, a burger came out 8 minutes before any other food we had ordered so I took it back to the bar and asked for it to be fresh with the rest of the order but I still received the same one as it was obviously the same bun!
Restaurant service also slightly lacking. One round of drinks before you eat and then sent the bill over, food very repetitive and some nights very under whelming. And some questionable cooking of meat products a few that looked a bit raw/ rare for my liking but some parts of it were tasty & was always something I liked if not that much choice. Breakfast also same offering each day. But always something to enjoy.
Shout out to Maurice the entertainer. The kids loved him. He did a great aqua aerobics class & the pool was full & made light of the construction noise for half hour. Also my son, who is neuro diverse sat with him for at least 2 hours drawing & playing chess, very grateful to him for letting him hyper focus on these for so long before saying he needed to go off for his siesta. Also did a great mini disco for the kids, great fun & full of energy!
Another Shout out to Nuheul at the bar in the evening, really friendly & interested in making conversations.
There is a lovely harbour nearby and lots of lovely places to eat nearby, but unfortunately this holiday was completely ruined by the noise opposite, not being offered any sort of alternative and rudeness of some staff.
Shame as it could be utterly wonderful as the facilities are so lovely! Especially with the park, pitch, and kids pool included for the small
Ones to enjoy while you ‘could’ relax!
There were 4 small welcomed complimentary bottles of water in mini fridge & pool bar was luckily still open. However, things went down hill from there.
I highly recommend that if you are going to be staying at this hotel in the next few days or weeks, and wanting to sleep in later than 7am & wanting to use the hotels pool facilities and being able to fully relax, I would suggest finding an alternative location unless you like the sound of very loud disruptive construction noise (such as drilling and digging by a huge digger) all day long until nearly 5:45pm. Not the hotels fault but something that is highly unacceptable and we should have been made aware of before checking in. And will be logging a complaint with jet2 holidays.
Thursday, Monday, Tuesday and Wednesday (morning we left) this noise & work carried on. We complained to reception on Thursday but was told there was nothing they can do & was down to the local council. Spoke with jet2 & was told it was urgent works but it didn’t seem that urgent if they could stop for the Fri- sun in between.
Same first full day we were by the pool & had taken a can of drink to have. A very miserable lifeguard came over to say you’re not allowed outside drinks. I said ok, will know for next time. Instead of me wasting said drink I continued to finish it but again was confronted with such rudeness that I cannot drink it & should drink it elsewhere. I couldn’t believe how rude this guy was. I reported this to reception, but again no acknowledge from management. There is a letter to management in the room I had filled in about the issues so hopefully these will be addressed.
Service at pool bar could be quite slow at times. And I was served after some Spanish people even though I had been at the bar waiting ages before them. This really infuriated me. A second time we stayed for lunch, a burger came out 8 minutes before any other food we had ordered so I took it back to the bar and asked for it to be fresh with the rest of the order but I still received the same one as it was obviously the same bun!
Restaurant service also slightly lacking. One round of drinks before you eat and then sent the bill over, food very repetitive and some nights very under whelming. And some questionable cooking of meat products a few that looked a bit raw/ rare for my liking but some parts of it were tasty & was always something I liked if not that much choice. Breakfast also same offering each day. But always something to enjoy.
Shout out to Maurice the entertainer. The kids loved him. He did a great aqua aerobics class & the pool was full & made light of the construction noise for half hour. Also my son, who is neuro diverse sat with him for at least 2 hours drawing & playing chess, very grateful to him for letting him hyper focus on these for so long before saying he needed to go off for his siesta. Also did a great mini disco for the kids, great fun & full of energy!
Another Shout out to Nuheul at the bar in the evening, really friendly & interested in making conversations.
There is a lovely harbour nearby and lots of lovely places to eat nearby, but unfortunately this holiday was completely ruined by the noise opposite, not being offered any sort of alternative and rudeness of some staff.
Shame as it could be utterly wonderful as the facilities are so lovely! Especially with the park, pitch, and kids pool included for the small
Ones to enjoy while you ‘could’ relax!
Hotel response
Comment: May 30, 2026
Dear Guest,
Thank you for taking the time to share your detailed feedback.
We are pleased to hear that you appreciated our modern facilities, the cleanliness of the hotel, and the efforts of team members, who will be delighted to receive your kind comments.
At the same time, we sincerely regret that the construction work taking place nearby had such a significant impact on your holiday. Unfortunately, these external works are beyond our control, but we fully understand your frustration and disappointment. We also apologize if some aspects of the service did not meet your expectations, as providing friendly and attentive hospitality is always our goal.
Thank you for your valuable comments, which will be shared with the relevant departments for review. We hope to have the opportunity to welcome you again in the future under much more peaceful circumstances.
Sunny regards,
Your JS Hotels Team
Thank you for taking the time to share your detailed feedback.
We are pleased to hear that you appreciated our modern facilities, the cleanliness of the hotel, and the efforts of team members, who will be delighted to receive your kind comments.
At the same time, we sincerely regret that the construction work taking place nearby had such a significant impact on your holiday. Unfortunately, these external works are beyond our control, but we fully understand your frustration and disappointment. We also apologize if some aspects of the service did not meet your expectations, as providing friendly and attentive hospitality is always our goal.
Thank you for your valuable comments, which will be shared with the relevant departments for review. We hope to have the opportunity to welcome you again in the future under much more peaceful circumstances.
Sunny regards,
Your JS Hotels Team
Family traveler
Comment: Aug 20, 2026
Stayed in: Aug 2026
Good location
Comfortable, simple, and clean hotel.
Nice facilities.
Pool bar staff very nice. Nahuel the best. And a young dark-haired girl who always wears a ponytail.
The front desk staff, correct.
The guys and cooks at the restaurant very nice and professional. You could congratulate them. Those who make the food live and the dining room staff.
I cannot say the same for 2 women who work in the dining room. Tey and Aroa.
Tey is very professional but treats the other workers poorly when giving orders and Aroa is rude, makes faces, works reluctantly, and answers back rudely.
Otherwise good
Nice facilities.
Pool bar staff very nice. Nahuel the best. And a young dark-haired girl who always wears a ponytail.
The front desk staff, correct.
The guys and cooks at the restaurant very nice and professional. You could congratulate them. Those who make the food live and the dining room staff.
I cannot say the same for 2 women who work in the dining room. Tey and Aroa.
Tey is very professional but treats the other workers poorly when giving orders and Aroa is rude, makes faces, works reluctantly, and answers back rudely.
Otherwise good
Hotel response
Comment: Aug 24, 2026
Estimada Eneritz,
Muchas gracias por compartir su experiencia y por destacar la comodidad y las bonitas instalaciones del hotel. Nos alegra saber que estos aspectos contribuyeron a que disfrutara de una estancia agradable.
Agradecemos especialmente sus palabras hacia el equipo del bar de la piscina. Nos encantará trasladar su reconocimiento a Nahuel y al resto de compañeros, por su trato cercano y amable.
También nos satisface mucho su valoración del equipo de restaurante, tanto de los cocineros y compañeros de cocina en vivo como del personal de sala. Comentarios como el suyo son un bonito reconocimiento a su profesionalidad y dedicación diaria.
En cuanto a sus observaciones sobre algunas interacciones concretas en la sala, agradecemos que nos haya explicado su percepción con detalle. Para nosotros es importante que, además de ofrecer un servicio profesional, el ambiente y el trato entre compañeros se perciban siempre cercanos, respetuosos y acordes con la experiencia que queremos ofrecer a nuestros huéspedes.
Nos alegra saber que su estancia fue positiva y esperamos tener la oportunidad de recibirle de nuevo en Portocolom.
Atentamente, todo el equipo de JS Hotels
Muchas gracias por compartir su experiencia y por destacar la comodidad y las bonitas instalaciones del hotel. Nos alegra saber que estos aspectos contribuyeron a que disfrutara de una estancia agradable.
Agradecemos especialmente sus palabras hacia el equipo del bar de la piscina. Nos encantará trasladar su reconocimiento a Nahuel y al resto de compañeros, por su trato cercano y amable.
También nos satisface mucho su valoración del equipo de restaurante, tanto de los cocineros y compañeros de cocina en vivo como del personal de sala. Comentarios como el suyo son un bonito reconocimiento a su profesionalidad y dedicación diaria.
En cuanto a sus observaciones sobre algunas interacciones concretas en la sala, agradecemos que nos haya explicado su percepción con detalle. Para nosotros es importante que, además de ofrecer un servicio profesional, el ambiente y el trato entre compañeros se perciban siempre cercanos, respetuosos y acordes con la experiencia que queremos ofrecer a nuestros huéspedes.
Nos alegra saber que su estancia fue positiva y esperamos tener la oportunidad de recibirle de nuevo en Portocolom.
Atentamente, todo el equipo de JS Hotels
Very good location
L'Orada, Felanitx, 07670, Spain|11.27 km from city center
Check in and check out
Check in from:
2:00 PM
Check out before:
12:00 PM
Good to know
Pets allowed free of charge
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
JS Portocolom Suites: FAQs
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