普拉雅巴勒納水療飯店
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飯店快訊
最早入住時間： | 14:00 |
|---|---|
最晚退房時間： | 12:00 |
早餐 | 提供早餐 |
寵物 | 寵物可付費入住 |
兒童 | 此飯店歡迎孩童入住 |
設施與服務
Wi-Fi
停車
空調
游泳池
健身中心
Spa
普拉雅巴勒納水療飯店：評價
評價來源：
家庭旅客
留言日期：2026年7月26日
Go the extra mile for their guests
We came for 7 days all inclusive and I could not recommend this hotel enough its not like many Spanish hotels and caters more for spanish speaking guests but this also means its much more authentic, the resort is well manicured and laid out great with pools for all ages and beautiful beach on its door step the food is amazing with an lots of options including an a la carte restaurant availability and some beautiful restaurant surrounding the hotel the staff are extremely friendly and if you make the effort to speak Spanish are patient and accommodatiing they made all effort to make our holiday perfect we unfortunately had a hospital trip on the last day and the hotel and Jet 2 kept in constant contact checking up on my little girls and went the extra mile to help us and se had an extra day whilst waiting for flights AXA insurance arranged everything to help and made a bad situation so easy and the hotel again stepped on and helped us have a due over of our last night so we where comfortable and stress free 6 days of heaven and then disaster but right back to heaven as if to say your not going home stressed were sending you home relaxed and happy we will be back and can honesty say this place is grate for families and at a greate price you get vip all the way
飯店回應
留言日期：2026年7月27日
Dear Michael,
It was a pleasure to receive your kind feedback.
We are thrilled to know your family enjoyed such a memorable stay with us.
Our team takes pride in maintaining our beachfront grounds and diverse pool areas for all ages. It’s wonderful you appreciated our culinary offerings and found our staff supportive during unexpected challenges. Helping create stress-free moments, even in difficult situations, remains our priority.
We certainly look forward to the pleasure of welcoming you back in the future.
Kind regards,
Yoana Dos Santos
Playaballena Hotel, Manager
It was a pleasure to receive your kind feedback.
We are thrilled to know your family enjoyed such a memorable stay with us.
Our team takes pride in maintaining our beachfront grounds and diverse pool areas for all ages. It’s wonderful you appreciated our culinary offerings and found our staff supportive during unexpected challenges. Helping create stress-free moments, even in difficult situations, remains our priority.
We certainly look forward to the pleasure of welcoming you back in the future.
Kind regards,
Yoana Dos Santos
Playaballena Hotel, Manager
家庭旅客
UK
留言日期：2026年7月30日
English family, not really for us
Jet2 Customers from UK especially take note!
We have just returned from a 7 night stay here, sold by Jet2 as 'All Inclusive' but it is actually Senator hotels fancy name for 'slightly better' than Full Board! Don't expect anything other than beer/wine/juices/water/coffee & plain crisps/cheese ball crisp snacks... Cocktails/spirits/branded beers & ice creams or anything other than the crisps above cost extra so be careful! You also cannot have coffee with your lunch/dinner either as they turn the machines off in the buffet restaurant.
Also note food on your last day, we arrived early evening between 6 & 7pm so had missed lunch on that 1st day. On check-in we were told as we had arrived late that day, we would be allowed to have lunch on the last day as we weren't being collected til mid afternoon. HOWEVER! When we checked this the day before we were due to leave we were told no, we would have to pay €54 for the lunch (discounted as we couldn't extend our room), & that it would normally be €35pp. Other UK guests we discovered had paid this. We disputed this & stood our ground as we had been told lunch would be included & they then checked with managers & honoured this & gave us a food voucher for lunch on the last day. I believe you may have to be persistent else they will try & charge you for lunch on the last day.
MAJOR tip if you don't like meals too crowded, go to the buffet restaurant for opening times, especially lunch & dinner as the Spanish like to eat later it was easier to get in early, find a table & get food easily. After about 2pm & 8.30pm it is absolutely heaving, difficult to get to the food & with queues right out towards the garden doors... We found timings quite late for our liking, especially dinner. The pool is also much quieter between 2.30-3.30pm'ish when most Spanish have gone in to eat!
The pools are lovely & the slides are great for kids, they don't open it til 10am so always manage to get decent beds HOWEVER people still come down & put towels on beds then disappear for several hours! Their policy states "it is not allowed to reserve sunbeds in the swimming pool. Any personal items left unattended for one hour will be removed by our staff" NOW, this is a GREAT policy WHEN it works but the staff don't adhere to it other than to put a warning note on beds with a time on it. They then DON'T go back & remove the towels/belongings. I witnessed just 1 towel being removed. Other beds were left (sometimes big groups 5 or 6 beds) for several hours with just a note on. Then the people would come back & screw the note up! So great policy in theory. We even got a falsified note when we had only been gone for 45 mins for lunch. Got back to sunbeds at 2.15pm, note was timed at 2pm which would mean, if the beds had been unattended for an hour we had left at 1pm, but we hadn't, we went to lunch at 1.30pm when the buffet opened - work that one out!!?!
Pool bar! Oh my! As others have said it is woefully understaffed, big queues most of the time &, I know Spanish times run later, but seriously, the pool opens at 10am, the bar really SHOULD open at the same time... Waiting an hour to get a drink in the heat, especially if you've run out of bottled water in your room & lo & behold, massive queue at 11am as everyone's been waiting. Every other hotel we have stayed at the bar opens the same time as the pool.
The food was not great, good quality but just very 'samey' i.e burgers on 3 nights of a 7 night stay. Salads were very basic & even I, someone that can eat a lot of things, struggled to find something I liked with my salad! Always managed to find a nice sweet treat though One major complaint of the food is that we would arrive right at opening time but extra hot food would already be out on side in readiness & when you served it, it would already be cold especially the chips! My partner put his hand on hot plates to check several times & they weren't even switched on, even the ones for the pancakes, a stack of cold pancakes as hot plate not on!! Fortunately there is a microwave in middle of the restaurant which we had to use several times to reheat food!
Kids disco at 9.30pm was OK but same every night, entertainment at 10.15pm, waaaaaaay to late for us with a 7 yr old, we allow a bit later bedtime on holiday but do like to try to be not too late as believe kids really do need routine & a decent amount of sleep so we did not see the evening entertainments sadly.
We stayed a week & had our rooms cleaned very 'basically' & no change of towels. No instructions either to leave towels on floor or in bath if wanted changing. Every other hotel has instructions & will change them at some point during your stay regardless whether you leave on floor or not!
Overall the hotel & pool are very good, the grounds inside are lovely & extremely well kept. All staff we encountered were lovely & friendly & knowing a bit of basic Spanish helps! It is a lovely location right next to the beach but that is all there is really. There a few shops/bars & large supermarket up at the Centro Commerciale about 10 mins walk, & another smaller supermarket 5 mins walk across the road but that is all really.
We have experienced many 4* & 5* All Inclusive resorts around Egypt and Turkey mainly & this isn't really on a par unfortunately. It is more a Spaniards equivalent of a staycation holiday so, for that & all the above reasons, unfortunately we wouldn't be back.
We have just returned from a 7 night stay here, sold by Jet2 as 'All Inclusive' but it is actually Senator hotels fancy name for 'slightly better' than Full Board! Don't expect anything other than beer/wine/juices/water/coffee & plain crisps/cheese ball crisp snacks... Cocktails/spirits/branded beers & ice creams or anything other than the crisps above cost extra so be careful! You also cannot have coffee with your lunch/dinner either as they turn the machines off in the buffet restaurant.
Also note food on your last day, we arrived early evening between 6 & 7pm so had missed lunch on that 1st day. On check-in we were told as we had arrived late that day, we would be allowed to have lunch on the last day as we weren't being collected til mid afternoon. HOWEVER! When we checked this the day before we were due to leave we were told no, we would have to pay €54 for the lunch (discounted as we couldn't extend our room), & that it would normally be €35pp. Other UK guests we discovered had paid this. We disputed this & stood our ground as we had been told lunch would be included & they then checked with managers & honoured this & gave us a food voucher for lunch on the last day. I believe you may have to be persistent else they will try & charge you for lunch on the last day.
MAJOR tip if you don't like meals too crowded, go to the buffet restaurant for opening times, especially lunch & dinner as the Spanish like to eat later it was easier to get in early, find a table & get food easily. After about 2pm & 8.30pm it is absolutely heaving, difficult to get to the food & with queues right out towards the garden doors... We found timings quite late for our liking, especially dinner. The pool is also much quieter between 2.30-3.30pm'ish when most Spanish have gone in to eat!
The pools are lovely & the slides are great for kids, they don't open it til 10am so always manage to get decent beds HOWEVER people still come down & put towels on beds then disappear for several hours! Their policy states "it is not allowed to reserve sunbeds in the swimming pool. Any personal items left unattended for one hour will be removed by our staff" NOW, this is a GREAT policy WHEN it works but the staff don't adhere to it other than to put a warning note on beds with a time on it. They then DON'T go back & remove the towels/belongings. I witnessed just 1 towel being removed. Other beds were left (sometimes big groups 5 or 6 beds) for several hours with just a note on. Then the people would come back & screw the note up! So great policy in theory. We even got a falsified note when we had only been gone for 45 mins for lunch. Got back to sunbeds at 2.15pm, note was timed at 2pm which would mean, if the beds had been unattended for an hour we had left at 1pm, but we hadn't, we went to lunch at 1.30pm when the buffet opened - work that one out!!?!
Pool bar! Oh my! As others have said it is woefully understaffed, big queues most of the time &, I know Spanish times run later, but seriously, the pool opens at 10am, the bar really SHOULD open at the same time... Waiting an hour to get a drink in the heat, especially if you've run out of bottled water in your room & lo & behold, massive queue at 11am as everyone's been waiting. Every other hotel we have stayed at the bar opens the same time as the pool.
The food was not great, good quality but just very 'samey' i.e burgers on 3 nights of a 7 night stay. Salads were very basic & even I, someone that can eat a lot of things, struggled to find something I liked with my salad! Always managed to find a nice sweet treat though One major complaint of the food is that we would arrive right at opening time but extra hot food would already be out on side in readiness & when you served it, it would already be cold especially the chips! My partner put his hand on hot plates to check several times & they weren't even switched on, even the ones for the pancakes, a stack of cold pancakes as hot plate not on!! Fortunately there is a microwave in middle of the restaurant which we had to use several times to reheat food!
Kids disco at 9.30pm was OK but same every night, entertainment at 10.15pm, waaaaaaay to late for us with a 7 yr old, we allow a bit later bedtime on holiday but do like to try to be not too late as believe kids really do need routine & a decent amount of sleep so we did not see the evening entertainments sadly.
We stayed a week & had our rooms cleaned very 'basically' & no change of towels. No instructions either to leave towels on floor or in bath if wanted changing. Every other hotel has instructions & will change them at some point during your stay regardless whether you leave on floor or not!
Overall the hotel & pool are very good, the grounds inside are lovely & extremely well kept. All staff we encountered were lovely & friendly & knowing a bit of basic Spanish helps! It is a lovely location right next to the beach but that is all there is really. There a few shops/bars & large supermarket up at the Centro Commerciale about 10 mins walk, & another smaller supermarket 5 mins walk across the road but that is all really.
We have experienced many 4* & 5* All Inclusive resorts around Egypt and Turkey mainly & this isn't really on a par unfortunately. It is more a Spaniards equivalent of a staycation holiday so, for that & all the above reasons, unfortunately we wouldn't be back.
飯店回應
留言日期：2026年8月1日
Dear Princess,
Many thanks for your valuable feedback.
We're glad our pool area and beachfront location met your expectations, providing enjoyable moments for your family. These features remain central to our guests' holiday experiences.
However, we regret the dining and service aspects didn't fully satisfy you. Your feedback helps us identify areas where we can refine our operations without compromising existing standards.
Our team remains committed to delivering memorable stays through our prime coastal location and quality facilities, aspects you kindly acknowledged.
We hope to have the opportunity to welcome you back for an even better stay in the future.
Best regards,
Yoana Dos Santos
Playaballena Hotel, Manager
Many thanks for your valuable feedback.
We're glad our pool area and beachfront location met your expectations, providing enjoyable moments for your family. These features remain central to our guests' holiday experiences.
However, we regret the dining and service aspects didn't fully satisfy you. Your feedback helps us identify areas where we can refine our operations without compromising existing standards.
Our team remains committed to delivering memorable stays through our prime coastal location and quality facilities, aspects you kindly acknowledged.
We hope to have the opportunity to welcome you back for an even better stay in the future.
Best regards,
Yoana Dos Santos
Playaballena Hotel, Manager
家庭旅客
留言日期：2026年7月28日
Terrible
Absolute disappointment. We arrived at Playa Ballena hotel after 12 hours of travelling with little ones, only to wait another hour because our room wasn't ready, even though we were an hour late than the expected arrival time. Staff were incredibly rude and could not care less about our situation and did not even know when our room would be ready by! The overall atmosphere is depressing, no music being all day except for when they do zumba by the pool for 20mins. Staff are rude especially the lifeguards who were constantly picking on my kids over the smallest things such as having a floatie, or a small beach ball and told them they werent allowed it but said nothing to other kids with floaties and balls! We paid for all inclusive but we still have to pay for cocktails served at the bar. They also charge you €1 per towel to have it changed for a clean one (never had this anywhere else in the world) and you can't smoke anywhere other than the 1 smoking area they have on the premises. The rooms are big, however you have to pay extra to be able to use the safe in the room, again never had this anywhere else, and the rooms are not cleaned daily- we were waiting for thw cleaner to come all day to service our room as we had no clean towels left and no toilet roll left, and after being out all day we came back to the room in the same state we left it in the morning and had to wait an hour for them to bring clean towels and toilet roll. Rooms are also not adaquately cleaned, bathrooms are mostly left untouched ( during our 10 day stay the bathroom was only cleaned properly 1 time) they mostly just make the bed and mop the floor and call it a day. The pillows in the rooms are super tiny and really uncomfortable to sleep on also. There is also close to none entertainment for kids nor adults other than their daily zumba and kids disco, which is the same songs and same dances every single day on a cycle and once the kids disco finishes that is it for the day there is no music at all anywhere you go and they even turn off all the lights outside to ensure you aren't outside trying to have fun while on holiday. They claim their rooms are soundproof, meanwhile all you can hear all night long is other people screaming and shouting down the corridoors having no respect for people who have children sleeping in the rooms or anyone else. As for the food, it was not terrible, but very repetative, pretty much the same food in different forms every day and on some days there are not really many options other than fish and seafood. Do not come here if you don't speak Spanish as 99% of the staff do not speak english and could not care less what your needs are, yet they claim to be "committed to tourism quality." Funny. Will not be returning, not worth the money at all!
家庭旅客
留言日期：2026年7月28日
Bellow expectations
I would not recommend this hotel to anyone specially family with small kids. We had to wait nearly an hour for our room to be ready, its not like they didn’t know we coming .. we been told our 2 year old cant have swimming floatie in the pool, not sure how they expect kids to use the pool . Also we have paid all inclusive but still had to pay for cocktails, ice creams , crisps, also we were not allowed to smoke on terrace or bar only in designated smoking area which was really disappointing . Food wasn’t that bad but seem like always the same food . Our ac didn't work for couple of days until they fixed it properly. Some of the stuff had no joy of helping with anything the reception staff has to improve on customer service as its terrible . We definitely not coming back and would not recommend anyone going as we spend fortune on this holiday for us to be disappointed and waited to be home as that place isn’t what ok pics or how people describe
飯店回應
留言日期：2026年7月29日
Dear guest,
Thank you for sharing your observations.
We apologize for any inconvenience you experienced with room preparation and services during your stay. Ensuring prompt service and functional facilities remains our priority, and we will address these issues directly with our teams.
We appreciate your feedback on billing and staff interaction, as it allows us to continually refine our operations to meet our guests' expectations.
We hope you will return in the future for an even better experience.
Sincerely,
Yoana Dos Santos
Playaballena Hotel, Manager
Thank you for sharing your observations.
We apologize for any inconvenience you experienced with room preparation and services during your stay. Ensuring prompt service and functional facilities remains our priority, and we will address these issues directly with our teams.
We appreciate your feedback on billing and staff interaction, as it allows us to continually refine our operations to meet our guests' expectations.
We hope you will return in the future for an even better experience.
Sincerely,
Yoana Dos Santos
Playaballena Hotel, Manager
家庭旅客
留言日期：2026年7月24日
Great hotel, very good experience
We have spent a wonderful week at the hotel; it is the second time we have gone, and this time everything, without exception, has been a very good experience. Everything very clean, the dining room food all very delicious, varied, and without lines, the workers super attentive and helpful.
Unbeatable location! Will repeat!!☺️
Unbeatable location! Will repeat!!☺️
飯店回應
留言日期：2026年7月25日
Estimada Luisa,
Muchas gracias por la reseña sobre su positiva estancia en nuestras instalaciones.
Celebramos que haya vivido una experiencia tan completa durante su segunda visita.
La dedicación de nuestro equipo, la calidad de nuestra gastronomía y el privilegio de estar frente a la playa son pilares que seguiremos cuidando para superar sus expectativas en cada ocasión.
Será muy grato recibirle nuevamente en el futuro.
Atentamente,
Yoana Dos Santos
Playaballena Hotel, Manager
Muchas gracias por la reseña sobre su positiva estancia en nuestras instalaciones.
Celebramos que haya vivido una experiencia tan completa durante su segunda visita.
La dedicación de nuestro equipo, la calidad de nuestra gastronomía y el privilegio de estar frente a la playa son pilares que seguiremos cuidando para superar sus expectativas en cada ocasión.
Será muy grato recibirle nuevamente en el futuro.
Atentamente,
Yoana Dos Santos
Playaballena Hotel, Manager
探索該地區
11520 西班牙罗塔Avenida Juan Carlos I, s/n|距離市中心 9.55 公里
實用資訊
此飯店歡迎孩童入住
請聯絡飯店，詢問有關新增額外床位的問題。
2 歲（含）以下
免費
寵物可付費入住
提供早餐
早餐價格
฿499（約為 EUR13）/人
早餐時間
週一至週日 08:00 至 10:30
因應新冠肺炎（COVID-19）疫情，此住宿現已實施額外的安全與衛生措施。 For non-refundable reservations, you must confirm your credit card details via a secure link. Playaballena Spa Hotel will send you the link by email after you have made a reservation. Guests must present photo ID at check-in, to prove the age of children in order to obtain discounts. All spa facilities are at an additional cost to be paid on site. The spa hours are from Wednesday to Sunday from 10:00 a.m. to 2:00 p.m. and from 5:00 p.m. to 9:00 p.m. Monday and Tuesday will remain closed. There is an additional charge for the safety deposit box service. Please note that children between 4 and 15 years old can only use the spa facilities from 12:00 to 14:00, always accompanied by an adult. Children under 4 years old are not allowed in the spa. In response to the coronavirus (COVID-19), the property is implementing additional health and safety measures at this time. The New Year’s Eve dinner is included in the reservation price and does not entail any additional cost for the guests.
請注意，根據2025年2月1日生效的第933/2021號皇家法令，西班牙的飯店在辦理入住時可能會要求提供部分個人訊息，包括但不限於14歲及以上顧客的身分證件、地址、電子郵件和電話號碼，以及證明與14歲以下未成年人的關係。
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普拉雅巴勒納水療飯店：常見問答
