TownePlace Suites Clovis
+ 29
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Главные факты
Время заезда | 16:00 |
|---|---|
Время выезда | 12:00 |
Животные | Регистрация домашних животных разрешена за дополнительную плату |
Удобства и услуги
Wi-Fi
Парковка
Кондиционер
Бассейн
Фитнес-центр
Круглосуточная стойка обслуживания
Подробнее об отеле TownePlace Suites Clovis
TownePlace Suites Clovis
TownePlace Suites by Marriott Clovis — это отель, расположенный в городе Кловис. В этом отеле с 3 звездами представлены следующие удобства: бесплатный Wi-Fi, открытый бассейн и фитнес-центр.
Отзывы от 
Анонимный путешественник
Комментарий: 21 авг. 2026 г.
Проживание: авг. 2026
Some staff in training. We weren’t told of the maid schedule so expected our room to be serviced daily. Their schedule is every two days. Would have been nice to have been told.
Nice desk personnel brought up towels for us. So not a huge problem.
Nice desk personnel brought up towels for us. So not a huge problem.
Анонимный путешественник
Комментарий: 4 мая 2026 г.
Проживание: мая 2026
At the initial check in everything was fine and the staff was nice. We went to the room and immediately noticed a roach crawling on the counter and dishwasher. My husband went down stairs and spoke with the lady at the front desk and they gave us a different room on the other side of the building.
We assumed that maybe it was just in that room and it came from the previous person who stayed there. Everything seemed fine with the new room but we decided to keep our bag closed just in case. We went to sleep and once we woke up noticed a dead roach on the floor.
We went down stairs and checked out immediately. The guy at the front desk apologized and said that we would need to go through Hotels.com if we wanted a refund for the remaining nights that we paid for (we hadn't even asked for a refund at the point).
Once we left I waited a few hours before contacting Hotels.com because I was waiting for a confirmation email from this hotel to show that we left early (it did come come until 2 days later).
We are currently waiting to hear back from Hotels.com on a refund for the lost days. We submitted photos of the roach infestation to the site. I would not recommend someone to stay here.
We assumed that maybe it was just in that room and it came from the previous person who stayed there. Everything seemed fine with the new room but we decided to keep our bag closed just in case. We went to sleep and once we woke up noticed a dead roach on the floor.
We went down stairs and checked out immediately. The guy at the front desk apologized and said that we would need to go through Hotels.com if we wanted a refund for the remaining nights that we paid for (we hadn't even asked for a refund at the point).
Once we left I waited a few hours before contacting Hotels.com because I was waiting for a confirmation email from this hotel to show that we left early (it did come come until 2 days later).
We are currently waiting to hear back from Hotels.com on a refund for the lost days. We submitted photos of the roach infestation to the site. I would not recommend someone to stay here.
Семейный путешественник
Комментарий: 22 апр. 2026 г.
Проживание: апр. 2026
Experience was very disappointing
We stayed at the TownePlace Suites in Clovis after a long 7-hour drive, and unfortunately, our experience was very disappointing.
When we first checked in, the room had a slight odor, but we tried to overlook it. However, once we got into bed, we realized the sheets and comforter had a strong, unpleasant smell. I contacted the front desk, and they provided clean linens, which I appreciated. After changing the bedding ourselves, the smell was still very noticeable. Upon further inspection, it became clear that the odor was coming from the mattress itself, which smelled strongly of urine. At that point, it was late, and we had no real option but to sleep on the pull-out sofa for the night.
The next day, we were moved to a different room and were told the original room had to be taken out of service because of the issue. While I’m glad it was addressed, it was concerning that this was not caught by housekeeping beforehand.
I requested to speak with a manager about the situation and was told I would receive a call on Monday. Unfortunately, I never received any follow-up.
Overall, this was not a good experience, especially considering the cost of the stay. The lack of quality control and follow-up from management was disappointing. I hope the hotel takes steps to improve housekeeping inspections and customer service moving forward.
When we first checked in, the room had a slight odor, but we tried to overlook it. However, once we got into bed, we realized the sheets and comforter had a strong, unpleasant smell. I contacted the front desk, and they provided clean linens, which I appreciated. After changing the bedding ourselves, the smell was still very noticeable. Upon further inspection, it became clear that the odor was coming from the mattress itself, which smelled strongly of urine. At that point, it was late, and we had no real option but to sleep on the pull-out sofa for the night.
The next day, we were moved to a different room and were told the original room had to be taken out of service because of the issue. While I’m glad it was addressed, it was concerning that this was not caught by housekeeping beforehand.
I requested to speak with a manager about the situation and was told I would receive a call on Monday. Unfortunately, I never received any follow-up.
Overall, this was not a good experience, especially considering the cost of the stay. The lack of quality control and follow-up from management was disappointing. I hope the hotel takes steps to improve housekeeping inspections and customer service moving forward.
Ответ отеля
Комментарий: 24 апр. 2026 г.
Dear 948bernadinef ,
Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.
We hope you choose to stay with us again when your travels bring you back to the area.
Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.
We hope you choose to stay with us again when your travels bring you back to the area.
Анонимный путешественник
Комментарий: 6 апр. 2026 г.
Проживание: дек. 2025
It was really nice to celebrate for graduation. We got five rooms booked and they were all relatively close to each other like I requested. The rooms were all clean and the food was really good for breakfast. I will definitely stay again the next time I need a hotel in Clovis.
Анонимный путешественник
Комментарий: 7 янв. 2026 г.
Проживание: янв. 2026
Booked a king bed was given 2 queens beds. Their solution was not to charge me for the switch. It’s $5 cheaper on their own website. Horrible attitude. Would never stay again
Очень хорошее расположение
4612 N Prince St, Кловис, 88101, Соединенные Штаты Америки|4,56 км от центра города
Заезд и выезд
Время заезда
16:00
Время выезда
12:00
Полезные сведения
Регистрация домашних животных разрешена за дополнительную плату
При регистрации заезда гости должны предоставить кредитную карту, имя которой совпадает с именем, указанным в бронировании. Администрация отеля предварительно авторизует вашу карту и отменит авторизацию, если при выезде не будет дополнительных расходов или повреждений номера. В некоторых отелях и для некоторых типов номеров действуют особые правила; пожалуйста, уточните информацию у администрации отеля.
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