Leonardo Smart Hotel Berlin Alexanderplatz
+ 88
ค้นหาโรงแรมที่ดีที่สุดในเบอร์ลินสำหรับวันที่เลือกได้ตามราคาหรือความชอบ
เปรียบเทียบดีลของ Leonardo Smart Hotel Berlin Alexanderplatz จากหลายร้อยเว็บไซต์ในที่เดียว
มองหาดีลที่ยกเลิกได้ฟรีหรือคะแนนดีเยี่ยม
เปรียบเทียบห้องพักและราคา
เราเปรียบเทียบราคาจากกว่า 100 เว็บไซต์ เพื่อให้ได้ข้อเสนอที่ดีที่สุด
ข้อมูลน่ารู้
เช็คอินตั้งแต่: | 15:00 |
|---|---|
เช็คเอาท์ก่อน: | 12:00 |
สัตว์เลี้ยง | อนุญาตให้นำสัตว์เลี้ยงเข้าได้โดยไม่เสียค่าใช้จ่าย |
สิ่งอำนวยความสะดวก
Wi-Fi
ที่จอดรถ
เครื่องปรับอากาศ
บริการต้อนรับตลอด 24 ชั่วโมง
ไม่สูบบุหรี่
อนุญาตให้นำสัตว์เลี้ยงเข้าได้
ดูเพิ่มเติมเกี่ยวกับ Leonardo Smart Hotel Berlin Alexanderplatz
Leonardo Smart Hotel Berlin Alexanderplatz
This modern hotel is perfectly situated in the heart of Berlin, just a 3-minute walk from Alexanderplatz and the iconic TV tower. It offers soundproofed rooms with free WiFi and an innovative design.
รีวิวจาก 
เที่ยวกับครอบครัว
แสดงความคิดเห็น: 14 ก.ค. 2026
เข้าพักวันที่: ก.ค. 2026
Pleasant stay
Very cute hotel, abundant breakfast especially regarding the savory food and very helpful staff. They allowed us to park our bikes in the garage and to leave our luggage at the reception after checking out, to allow us to visit the city for a few more hours without luggage.
ข้อความจากโรงแรม
แสดงความคิดเห็น: 16 ก.ค. 2026
Dear guest,
Thanks a million for sharing beautiful feedback of your recent stay at our H2 Hotel. We are delighted that our modern comfort and great service features met your prospects just as much as our warm hospitality. Please come back again someday and re-experience another wonderful time with us in the heart of Berlin.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
Thanks a million for sharing beautiful feedback of your recent stay at our H2 Hotel. We are delighted that our modern comfort and great service features met your prospects just as much as our warm hospitality. Please come back again someday and re-experience another wonderful time with us in the heart of Berlin.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
เที่ยวกับครอบครัว
แสดงความคิดเห็น: 25 ส.ค. 2026
เข้าพักวันที่: ส.ค. 2026
Avarage experience
The H2 Hotel AlexandrerPlatz in Berlin has a convenient location and a pleasant structure, but overall, the experience was rather average. The rooms are functional, although not particularly spacious, and some details would benefit from greater attention.
The service was standard, with no major issues but also nothing that made the hotel stand out. It may be a suitable option for those looking for a practical place to stay while visiting Berlin, although the value for money is not always convincing.
The service was standard, with no major issues but also nothing that made the hotel stand out. It may be a suitable option for those looking for a practical place to stay while visiting Berlin, although the value for money is not always convincing.
ข้อความจากโรงแรม
แสดงความคิดเห็น: 27 ส.ค. 2026
Dear guest,
Thank you for your honest feedback. We are glad to know that you overall enjoyed your stay at our hotel in convenient location. Please come back again someday and allow us to fully win you with our great facilities as well as warm hospitality.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
Thank you for your honest feedback. We are glad to know that you overall enjoyed your stay at our hotel in convenient location. Please come back again someday and allow us to fully win you with our great facilities as well as warm hospitality.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
นักธุรกิจ
แสดงความคิดเห็น: 1 ส.ค. 2026
เข้าพักวันที่: ส.ค. 2026
Formal Complaint: Unacceptable Front Desk Conduct and Severe Delay – Stay Date: 28 July 2026 (Group Booking)
Formal Complaint: Unacceptable Front Desk Conduct and Severe Delay – Stay Date: 28 July 2026 (Group Booking)
Dear H2 Hotel Management Team,
I am writing to formally lodge a serious complaint regarding an unacceptable service experience my tour group encountered during our 2-night stay at H2 Hotel, commencing on 28 July 2026.
As a professional tour leader, managing a strict group schedule is essential to my job. Upon our arrival, the receptionist assisting us was processing our check-in extremely slowly. Recognizing that she was likely new or still in training, I remained patient and polite, using the word "please" at least seven times while explaining that our group was on a tight schedule. However, instead of expediting the check-in process, she repeatedly stopped—at least four separate times—to give lengthy explanations regarding hotel rules and procedures. While I respect her adherence to management instructions, her inability to balance procedure with customer efficiency caused significant delays.
The situation deteriorated further when another staff member, identified by his name tag as Mr. Henry Q. Lee, intervened. Rather than stepping in to resolve the bottleneck, Mr. Henry immediately adopted an aggressive and condescending demeanor, repeatedly ordering me to "calm down." At no point did I raise my voice, use foul language, or act inappropriately; I maintained a normal, professional tone throughout.
When I attempted to listen to him while simultaneously keeping our check-in moving forward, Mr. Henry abruptly stopped assisting altogether. His rigid, patronizing, and implicitly intimidating tone in front of my entire group was incredibly unprofessional. In total, this ordeal consumed over 20 minutes of critical time and completely disrupted our scheduled itinerary for the evening.
Furthermore, Mr. Henry’s hostile attitude caused noticeable anxiety among my tour guests. The tension left several group members deeply unsettled, directly impairing their ability to rest, with one guest feeling physically unwell as a result of the stress caused by this interaction.
While the junior staff member demonstrated a sense of duty despite her slowness, Mr. Henry acted like a dead mouse dropped in the soup—a single bad element completely ruining the hotel's reputation and the efforts of the rest of your team. A quick search of online feedback reveals that this is not the first complaint filed against Mr. Henry Q. Lee for similar behavior at your establishment. Retaining an experienced employee who consistently fails in basic customer service and displays hostile behavior toward guests severely undermines your establishment's standards.
I request a formal investigation into Mr. Henry Q. Lee’s conduct on the evening of 28 July 2026, appropriate disciplinary action regarding his behavior, and a written response from management explaining how this matter will be rectified.
I look forward to your prompt response.
Sincerely,
Fred Pang
Tour Leader
Dear H2 Hotel Management Team,
I am writing to formally lodge a serious complaint regarding an unacceptable service experience my tour group encountered during our 2-night stay at H2 Hotel, commencing on 28 July 2026.
As a professional tour leader, managing a strict group schedule is essential to my job. Upon our arrival, the receptionist assisting us was processing our check-in extremely slowly. Recognizing that she was likely new or still in training, I remained patient and polite, using the word "please" at least seven times while explaining that our group was on a tight schedule. However, instead of expediting the check-in process, she repeatedly stopped—at least four separate times—to give lengthy explanations regarding hotel rules and procedures. While I respect her adherence to management instructions, her inability to balance procedure with customer efficiency caused significant delays.
The situation deteriorated further when another staff member, identified by his name tag as Mr. Henry Q. Lee, intervened. Rather than stepping in to resolve the bottleneck, Mr. Henry immediately adopted an aggressive and condescending demeanor, repeatedly ordering me to "calm down." At no point did I raise my voice, use foul language, or act inappropriately; I maintained a normal, professional tone throughout.
When I attempted to listen to him while simultaneously keeping our check-in moving forward, Mr. Henry abruptly stopped assisting altogether. His rigid, patronizing, and implicitly intimidating tone in front of my entire group was incredibly unprofessional. In total, this ordeal consumed over 20 minutes of critical time and completely disrupted our scheduled itinerary for the evening.
Furthermore, Mr. Henry’s hostile attitude caused noticeable anxiety among my tour guests. The tension left several group members deeply unsettled, directly impairing their ability to rest, with one guest feeling physically unwell as a result of the stress caused by this interaction.
While the junior staff member demonstrated a sense of duty despite her slowness, Mr. Henry acted like a dead mouse dropped in the soup—a single bad element completely ruining the hotel's reputation and the efforts of the rest of your team. A quick search of online feedback reveals that this is not the first complaint filed against Mr. Henry Q. Lee for similar behavior at your establishment. Retaining an experienced employee who consistently fails in basic customer service and displays hostile behavior toward guests severely undermines your establishment's standards.
I request a formal investigation into Mr. Henry Q. Lee’s conduct on the evening of 28 July 2026, appropriate disciplinary action regarding his behavior, and a written response from management explaining how this matter will be rectified.
I look forward to your prompt response.
Sincerely,
Fred Pang
Tour Leader
ข้อความจากโรงแรม
แสดงความคิดเห็น: 5 ส.ค. 2026
Dear Mr. Pang,
Thank you for your message and for taking the time to share your feedback on your stay with us.
We understand your frustration that, in your view, the check-in process did not take place quickly enough; however, our staff completed the check-in as quickly as was possible. For group arrivals, there are general guidelines set by management, including the requirement to take a deposit, which was also mentioned and set out in the contract. Furthermore, it is necessary for the pupils to read the house rules and sign to confirm they have taken note of them. The cooperation of the guide/teacher and the pupils is essential to ensure this is done promptly.
Please rest assured that our colleagues carried out the check-in with due efficiency, as these colleagues have been working for the company for many years, are fully familiar with the procedure and are consistently appreciated by our guests for their customer service.
In our view, it is presumptuous to describe a colleague as new or still in training without having any further information on the matter, and furthermore to publish personal details, assumptions and advice on measures to be taken against an employee on online platforms, as we have now discovered.
Unlike our colleagues on site at check-in, we find it a great pity that you did not get in touch with reception during your stay to clarify the matter in person, but are only doing so now, after the event.
As your travel agent has presumably informed you, we have contacted our contact to share our point of view to clarify the situation during your stay.
Of course, we understand that travel often involves a tight schedule, but there should still be time to resolve any discrepancies in person whilst you are here. You also had the opportunity to clarify this at check-out, which you did not take advantage of.
Contrary to your expectations or requests, we will not provide any information regarding internal procedures relating to human resources management.
Once again, we would like to thank you for your feedback. We can assure you that we have discussed certain points of this internally with the relevant teams.
Kind regards
Sarah Krüger
Cluster Front Office Manager
Thank you for your message and for taking the time to share your feedback on your stay with us.
We understand your frustration that, in your view, the check-in process did not take place quickly enough; however, our staff completed the check-in as quickly as was possible. For group arrivals, there are general guidelines set by management, including the requirement to take a deposit, which was also mentioned and set out in the contract. Furthermore, it is necessary for the pupils to read the house rules and sign to confirm they have taken note of them. The cooperation of the guide/teacher and the pupils is essential to ensure this is done promptly.
Please rest assured that our colleagues carried out the check-in with due efficiency, as these colleagues have been working for the company for many years, are fully familiar with the procedure and are consistently appreciated by our guests for their customer service.
In our view, it is presumptuous to describe a colleague as new or still in training without having any further information on the matter, and furthermore to publish personal details, assumptions and advice on measures to be taken against an employee on online platforms, as we have now discovered.
Unlike our colleagues on site at check-in, we find it a great pity that you did not get in touch with reception during your stay to clarify the matter in person, but are only doing so now, after the event.
As your travel agent has presumably informed you, we have contacted our contact to share our point of view to clarify the situation during your stay.
Of course, we understand that travel often involves a tight schedule, but there should still be time to resolve any discrepancies in person whilst you are here. You also had the opportunity to clarify this at check-out, which you did not take advantage of.
Contrary to your expectations or requests, we will not provide any information regarding internal procedures relating to human resources management.
Once again, we would like to thank you for your feedback. We can assure you that we have discussed certain points of this internally with the relevant teams.
Kind regards
Sarah Krüger
Cluster Front Office Manager
คู่รัก
แสดงความคิดเห็น: 15 ก.ค. 2026
เข้าพักวันที่: ก.ค. 2026
H2 at Alexanderplatz has gone downhill...
Good hotel, centrally located, great service, and really great mattresses on the beds.
Unfortunately, the breakfast buffet has declined somewhat and the night cook has been eliminated. Too bad, since you could always order a burger, fries, or something similar at night, freshly made.
Unfortunately, the breakfast buffet has declined somewhat and the night cook has been eliminated. Too bad, since you could always order a burger, fries, or something similar at night, freshly made.
ข้อความจากโรงแรม
แสดงความคิดเห็น: 16 ก.ค. 2026
Lieber Jens,
danke für Ihren wiederholten Aufenthalt in unserem Hause und für Ihr freundliches Feedback. Schön, dass es Ihnen erneut bei uns gefiel und die gemütlichen Matratzen wieder genauso überzeugten, wie unser tolles Serviceteam. Schade nur, dass Sie den Eindruck hatten, unser Frühstück hätte nachgelassen. Gern hätten wir erfahren, was genau Sie dieses Mal vermisst haben oder was wir hätten besser machen können. Bezüglich warmer Speisen begrüßen wir Sie weiterhin herzlich gern im gemütlichen Restaurant unseres angrenzenden H4 Hotels. Zudem haben Sie die Möglichkeit, sich eine leckere Pizza, welche in unserer Küche frisch zubereitet wird, bis spät abends auf Ihr Zimmer zu bestellen. In der Hoffnung, Sie bald wieder einmal willkommen heißen zu dürfen, verbleiben wir mit sonnigen Grüßen,
Ihr Team der H-Hotels
Linda Prutz - Online Reputation Manager
danke für Ihren wiederholten Aufenthalt in unserem Hause und für Ihr freundliches Feedback. Schön, dass es Ihnen erneut bei uns gefiel und die gemütlichen Matratzen wieder genauso überzeugten, wie unser tolles Serviceteam. Schade nur, dass Sie den Eindruck hatten, unser Frühstück hätte nachgelassen. Gern hätten wir erfahren, was genau Sie dieses Mal vermisst haben oder was wir hätten besser machen können. Bezüglich warmer Speisen begrüßen wir Sie weiterhin herzlich gern im gemütlichen Restaurant unseres angrenzenden H4 Hotels. Zudem haben Sie die Möglichkeit, sich eine leckere Pizza, welche in unserer Küche frisch zubereitet wird, bis spät abends auf Ihr Zimmer zu bestellen. In der Hoffnung, Sie bald wieder einmal willkommen heißen zu dürfen, verbleiben wir mit sonnigen Grüßen,
Ihr Team der H-Hotels
Linda Prutz - Online Reputation Manager
เที่ยวคนเดียว
แสดงความคิดเห็น: 1 เม.ย. 2026
เข้าพักวันที่: มี.ค. 2026
Attention: Theft and rude staff in the breakfast area.
I had a terrible experience. "My money was stolen during breakfast, and the staff were absolutely unhelpful, even disrespectful."
ข้อความจากโรงแรม
แสดงความคิดเห็น: 3 เม.ย. 2026
Dear guest,
We would like to express our deepest sorrow for your stolen wallet which leaves us just as disappointed as you. Please rest assured that robbery certainly is not a common issue at our hotel but at the same time we want you to be aware that it is our guests responsibility to mind their valuables when leaving particularly in public areas. We never meant to be rude or careless but just tried to explain that we are not permitted to block the restaurant exit and search all guests’ bags. However, the police came, and you were able to file a report against an unknown person. We also offered you a cancellation free of charge or a move to one of our alternative H-Hotels in Berlin. Furthermore we brought you a treatment to your room as a gesture of our regret. We sure do understand your frustration but unfortunately, there was nothing more we could do in this case.
Kind regards,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
We would like to express our deepest sorrow for your stolen wallet which leaves us just as disappointed as you. Please rest assured that robbery certainly is not a common issue at our hotel but at the same time we want you to be aware that it is our guests responsibility to mind their valuables when leaving particularly in public areas. We never meant to be rude or careless but just tried to explain that we are not permitted to block the restaurant exit and search all guests’ bags. However, the police came, and you were able to file a report against an unknown person. We also offered you a cancellation free of charge or a move to one of our alternative H-Hotels in Berlin. Furthermore we brought you a treatment to your room as a gesture of our regret. We sure do understand your frustration but unfortunately, there was nothing more we could do in this case.
Kind regards,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
ทำเลที่ตั้งดีเยี่ยม
Karl-Liebknecht-Str. 32a มิท เทอ เบอร์ลิน 10178 เยอรมนี|0.42 กม. จากใจกลางเมือง
เช็คอินและเช็คเอาท์
เช็คอินตั้งแต่:
15:00
เช็คเอาท์ก่อน:
12:00
ข้อควรรู้
อนุญาตให้นำสัตว์เลี้ยงเข้าได้โดยไม่เสียค่าใช้จ่าย
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Leonardo Smart Hotel Berlin Alexanderplatz: คำถามที่พบบ ่อย
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