Kenzi Solazur
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:30 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Kenzi Solazur
Kenzi Solazur
This 4-star hotel, in the heart of Tangier, overlooks the Strait of Gibraltar and the Bay of Tangier. It features an outdoor pool, and offers air-conditioned guest rooms.
Reviews from 
Family traveller
Comment: 18 Aug 2026
poor service and downfall rooms
it’s really hard to understand why would hotel allow people to bring their car and block hotel main entrance.. as we came from airport i explained to them u have allowed others to literally park the car so how would one with family offload suite cases and other bags with child ? we had to stop at main busy road with a child it was very dangerous i have photos to prove all this .. they where not bothered at all for what i explained to them ..hotel room are NOT functioning AC / AIR CON they DONT WORK AT ALL. shower is slower then any hotel i stayed in the world . lack of communication skills very very handful of people speak international language ( english )
Hotel response
Comment: 18 Aug 2026
We are sorry to hear that your stay did not meet your expectations. We sincerely regret the difficulties you experienced upon arrival, especially with the access to the hotel, unloading your luggage with your child, and the inconvenience this caused.
We also apologize for the issues you encountered with the air conditioning, shower pressure, and communication. These are not the standards we aim to provide. Your comments have been taken seriously and will be shared with the relevant departments so that these matters can be addressed.
We appreciate you taking the time to share your experience, as your feedback helps us identify areas where we need to improve.
Kind regards
We also apologize for the issues you encountered with the air conditioning, shower pressure, and communication. These are not the standards we aim to provide. Your comments have been taken seriously and will be shared with the relevant departments so that these matters can be addressed.
We appreciate you taking the time to share your experience, as your feedback helps us identify areas where we need to improve.
Kind regards
Family traveller
Comment: 16 Aug 2026
Poor Service
The hotel service is very poor staff are moody and lack of communication this hotel meant to be 5 star BUT NO AC WORKING NOT ONLY US HEARD FROM FEW MORE PEOPLE SAME PROBLEM AIR CON NOT WORKING ROOMS ARE HOT.. don't stay on higher floor water is very slow we at 7th floor . Swimming pool staff don't understand when u talk to them NO ENGLISGH AT ALL THIS IS INTERNATIONAL HOTEL YET NO ENGLISH..OR THEY JUST NOT BOTHER ZERO FRIENDLY ZERO MANAGEMENT . As you can see the photo EVIDENCE room temp and AC temp STILL not working had to ask for a FAN. No hanging zip line either
Hotel response
Comment: 17 Aug 2026
Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations.
We sincerely apologize for the inconvenience caused by the air conditioning and the temperature in your room. We understand how uncomfortable this must have been, especially during warm weather, and we regret that you had to request a fan as an alternative solution.
We also take note of your comments regarding the water pressure on the 7th floor, communication with our pool team, and your overall experience with our staff. Your comments have been shared with the relevant departments so that these issues can be reviewed and addressed.
Regarding the facilities you mentioned, we are sorry for any misunderstanding concerning the zip line and the services available at the property.
We take guest feedback very seriously, particularly when it concerns the level of service expected from a 5-star hotel. We are disappointed that we did not provide you with the experience you deserved.
We hope you will give us another opportunity in the future to provide you with the high standard of service and hospitality we aim to deliver.
Kind regards,
We sincerely apologize for the inconvenience caused by the air conditioning and the temperature in your room. We understand how uncomfortable this must have been, especially during warm weather, and we regret that you had to request a fan as an alternative solution.
We also take note of your comments regarding the water pressure on the 7th floor, communication with our pool team, and your overall experience with our staff. Your comments have been shared with the relevant departments so that these issues can be reviewed and addressed.
Regarding the facilities you mentioned, we are sorry for any misunderstanding concerning the zip line and the services available at the property.
We take guest feedback very seriously, particularly when it concerns the level of service expected from a 5-star hotel. We are disappointed that we did not provide you with the experience you deserved.
We hope you will give us another opportunity in the future to provide you with the high standard of service and hospitality we aim to deliver.
Kind regards,
Family traveller
Comment: 15 Aug 2026
Very disappointing experience
Our stay at Kenzi Solazur was far below expectations
The hotel is clearly overcrowded,The breakfast area is too small for the number of guests, making it chaotic and uncomfortable, with insufficient seating The same issue extends to the pool, which feels packed and poorly managed
Breakfast quality is also disappointing and does not match the standard expected from a hotel of this category
Maintenance is clearly neglected, The bathroom shows visible rust and corrosion around fixtures, including the soap dispenser, which gives a poor impression of overall upkeep
However, the most unacceptable part was the handling of a situation at breakfast, A table that was clearly occupied was taken by other guests Despite this staff failed to properly intervene or enforce basic fairness Instead of resolving the issue appropriately the response was dismissive and unprofessional, leaving the situation unresolved and the impression of unequal treatment.
Overall, the combination of overcrowding, poor food quality, visible lack of maintenance, and unprofessional handling of guest issues makes for a very disappointing experience that does not reflect the standard expected from Kenzi Solazur
The hotel is clearly overcrowded,The breakfast area is too small for the number of guests, making it chaotic and uncomfortable, with insufficient seating The same issue extends to the pool, which feels packed and poorly managed
Breakfast quality is also disappointing and does not match the standard expected from a hotel of this category
Maintenance is clearly neglected, The bathroom shows visible rust and corrosion around fixtures, including the soap dispenser, which gives a poor impression of overall upkeep
However, the most unacceptable part was the handling of a situation at breakfast, A table that was clearly occupied was taken by other guests Despite this staff failed to properly intervene or enforce basic fairness Instead of resolving the issue appropriately the response was dismissive and unprofessional, leaving the situation unresolved and the impression of unequal treatment.
Overall, the combination of overcrowding, poor food quality, visible lack of maintenance, and unprofessional handling of guest issues makes for a very disappointing experience that does not reflect the standard expected from Kenzi Solazur
Hotel response
Comment: 17 Aug 2026
Thank you for taking the time to share your detailed feedback regarding your recent stay at Kenzi Solazur. We are genuinely sorry to learn that your experience did not meet your expectations.
We understand your concerns regarding the occupancy of the hotel and the resulting pressure on our breakfast area and swimming pool. During busy periods, these areas can indeed become more crowded, and we regret any discomfort or inconvenience this may have caused you. We are continuously working with our teams to improve the flow and organization of these spaces.
We are also sorry to hear that the breakfast selection did not meet your expectations. Your comments regarding the quality and variety of the breakfast have been shared with our Food & Beverage team for review.
Regarding the condition of the bathroom and the signs of corrosion you noticed, we sincerely apologize. This is not the level of maintenance we aim to provide, and your comments have been forwarded to our maintenance and housekeeping teams so that the matter can be addressed.
Most importantly, we regret the way the situation at breakfast was handled. We understand how frustrating it can be to feel that a matter involving an occupied table was not dealt with fairly or appropriately. Our guests should always feel listened to and treated with respect, and we are sorry that this was not your experience.
Please be assured that your feedback is being taken seriously and will be used to improve both our facilities and the service provided by our teams.
We regret that your stay did not reflect the standards we strive to maintain at Kenzi Solazur, and we hope that you will consider giving us another opportunity to provide you with a much more positive experience.
Kind regards,
We understand your concerns regarding the occupancy of the hotel and the resulting pressure on our breakfast area and swimming pool. During busy periods, these areas can indeed become more crowded, and we regret any discomfort or inconvenience this may have caused you. We are continuously working with our teams to improve the flow and organization of these spaces.
We are also sorry to hear that the breakfast selection did not meet your expectations. Your comments regarding the quality and variety of the breakfast have been shared with our Food & Beverage team for review.
Regarding the condition of the bathroom and the signs of corrosion you noticed, we sincerely apologize. This is not the level of maintenance we aim to provide, and your comments have been forwarded to our maintenance and housekeeping teams so that the matter can be addressed.
Most importantly, we regret the way the situation at breakfast was handled. We understand how frustrating it can be to feel that a matter involving an occupied table was not dealt with fairly or appropriately. Our guests should always feel listened to and treated with respect, and we are sorry that this was not your experience.
Please be assured that your feedback is being taken seriously and will be used to improve both our facilities and the service provided by our teams.
We regret that your stay did not reflect the standards we strive to maintain at Kenzi Solazur, and we hope that you will consider giving us another opportunity to provide you with a much more positive experience.
Kind regards,
Family traveller
Comment: 5 Aug 2026
Not sound-proofed and Opaque doors
I was expecting a lot more than we got, to be honest.
I can’t talk much about the booking of the rooms, as we were part of a tour that sorted that out for us, but I can say that considering we were a family of six I was not happy that we received rooms two floors away from each other.
There were three plug sockets, only one that was easily accessible. One of the others was on the wall underneath the desk, and the other was next to the bed that didn’t have a bedside table next to it.
The walls, ceiling and bathroom were not soundproofed at all.
I could hear every sound from the rooms above and to the side of us, which wasn’t very relaxing.
The bathroom was by far the worst- the door was made out of opaque glass with a mirror opposite it.
I didn’t appreciate being able to both see and hear people in the bathroom from my bed.
I can understand the door being a stylistic choice but it was very very poorly executed.
However, it wasn’t all bad- the view from our room was spectacular!
I can’t talk much about the booking of the rooms, as we were part of a tour that sorted that out for us, but I can say that considering we were a family of six I was not happy that we received rooms two floors away from each other.
There were three plug sockets, only one that was easily accessible. One of the others was on the wall underneath the desk, and the other was next to the bed that didn’t have a bedside table next to it.
The walls, ceiling and bathroom were not soundproofed at all.
I could hear every sound from the rooms above and to the side of us, which wasn’t very relaxing.
The bathroom was by far the worst- the door was made out of opaque glass with a mirror opposite it.
I didn’t appreciate being able to both see and hear people in the bathroom from my bed.
I can understand the door being a stylistic choice but it was very very poorly executed.
However, it wasn’t all bad- the view from our room was spectacular!
Hotel response
Comment: 6 Aug 2026
Thank you for taking the time to share your feedback with us.
We are sorry to hear that certain aspects of your stay did not meet your expectations, particularly regarding the room location, accessibility of the electrical outlets, and the soundproofing. We have taken note of your comments and will share them with the relevant departments for review and improvement.
We also appreciate your positive remark about the spectacular view from your room, and we are pleased that this was one of the highlights of your stay.
We are sorry to hear that certain aspects of your stay did not meet your expectations, particularly regarding the room location, accessibility of the electrical outlets, and the soundproofing. We have taken note of your comments and will share them with the relevant departments for review and improvement.
We also appreciate your positive remark about the spectacular view from your room, and we are pleased that this was one of the highlights of your stay.
Family traveller
Comment: 29 Jul 2026
Kenzi Solazur Tanger honest review
Great location, horrible service and hygiene. When I went there, there was maintenance in the rooms however management claims no maintenance, lack of towels and housekeeping. I would reccomend it if you do not care about service and treatment. They also overbook rooms
Hotel response
Comment: 30 Jul 2026
Thank you for sharing your feedback. We are pleased that you appreciated our location.
We are truly sorry to hear that your experience did not meet your expectations. We take your comments regarding service, housekeeping, and room conditions very seriously, and we will share them with the relevant teams to improve our services.
We hope to have the opportunity to welcome you again and provide you with a better experience.
Kind regards.
We are truly sorry to hear that your experience did not meet your expectations. We take your comments regarding service, housekeeping, and room conditions very seriously, and we will share them with the relevant teams to improve our services.
We hope to have the opportunity to welcome you again and provide you with a better experience.
Kind regards.
Very good location
Ave Mohammed VI, Tangier, 90000, Morocco|1.15 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:30
Good to know
Pets not allowed
For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in.
According to government policy and social customs in Morocco, marriage certificate need to be provided upon check in if a male and female shares a room and one of them is Moroccan or Muslim.
Please contact the hotel for details about adding extra beds.
Kenzi Solazur: FAQs
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