Magic Robin Hood
+ 90
ค้นหาโรงแรมที่ดีที่สุดในl'Alfàs del Piสำหรับวันที่เลือกได้ตามราคาหรือความชอบ
เปรียบเทียบดีลของ Magic Robin Hood จากหลายร้อยเว็บไซต์ในที่เดียว
มองหาดีลที่ยกเลิกได้ฟรีหรือคะแนนดีเยี่ยม
เปรียบเทียบห้องพักและราคา
เราเปรียบเทียบราคาจากกว่า 100 เว็บไซต์ เพื่อให้ได้ข้อเสนอที่ดีที่สุด
ข้อมูลน่ารู้
เช็คอินตั้งแต่: | 17:00 |
|---|---|
เช็คเอาท์ก่อน: | 10:00 |
สัตว์เลี้ยง | อนุญาตให้นำสัตว์เลี้ยงเข้าได้โดยมีค่าใช้จ่ายเพิ่มเติม |
สิ่งอำนวยความสะดวก
Wi-Fi
ที่จอดรถ
เครื่องปรับอากาศ
สระว่ายน้ำ
ศูนย์ฟิตเนส
สปา
ดูเพิ่มเติมเกี่ยวกับ Magic Robin Hood
Magic Robin Hood
หากคุณเลือกพักที่Magic Robin Hood Waterpark Lodge Resortใน ลัลฟาส เดล ปิ เดินทางทางรถยนต์เพียง 4 นาทีก็จะถึง พระราชวัง Benidorm และเพียง 6 นาทีก็จะถึง Aqualandia รีสอร์ตสำหรับครอบครัวแห่งนี้ อยู่ห่างออกไปเป็นระยะ 4 ไมล์ (6.5 กม.) จาก Poniente Beach และ 1.6 ไมล์ (2.5 กม.) จาก หาด Albir มอบรางวัลให้กับตัวเอง และพักผ่อนสบายๆ ที่สปากับคอร์สนวด คุณจะประทับใจกับสิ่งอำนวยความสะดวกต่างๆ ที่คัดสรรมา เช่น 2 สระว่ายน้ำกลางแจ้ง ไนท์คลับ และสไลเดอร์ รีสอร์ตแห่งนี้ยังมี บริการ Wi-Fi ฟรี, ห้องเล่นเกม/อาร์เคด และบริการจองทัวร์/ตั๋ว ลองลิ้มชิมรสเมนูอร่อยที่ 7 ห้องอาหารของรีสอร์ต ผ่อนคลายในบรรยากาศสบายๆ พร้อมเครื่องดื่มแก้วโปรดที่5 บาร์/เลานจ์ มีบริการอำนวยความสะดวก เช่น ฝ่ายต้อนรับ 24 ชั่วโมง และตู้ขายของอัตโนมัติ ที่พักมีบริการที่จอดรถจำนวนจำกัด ห้องพักพร้อมเครื่องปรับอากาศทั้ง 470 ห้องมีทีวีจอแบน เพื่อให้คุณรู้สึกเหมือนอยู่บ้าน ภายในห้องพักมีบริการบริการ Wi-Fi ฟรี เพื่อการเชื่อมต่อออนไลน์ที่ไม่หยุดนิ่ง มีอ่างอาบน้ำหรือฝักบัวในห้องน้ำ บริการและสิ่งอำนวยความสะดวกต่างๆ ได้แก่ บริการดูแลเด็กในห้องพัก (คิดค่าบริการ) และบริการทำความสะอาดทุกวัน นอกจากนี้ ยังมีเปล/เตียงเด็กอ่อน (คิดค่าบริการ)บริการตามคำขอ
รีวิวจาก 
เที่ยวกับครอบครัว
แสดงความคิดเห็น: 30 ส.ค. 2026
เข้าพักวันที่: ส.ค. 2026
Great potential but don’t go!
We came with an open mind but the place is tired! Our lodge was fine but we had to clean the outside furniture with anti bac wipes. The cover of the hot tub looked as if it had never been cleaned.
The pools and slides are fine but again the terraced areas need to be improved drastically.
When a large establishment is scruffy and unkept everywhere it has to be down to poor management.
We are so glad we only stayed 3 nights.
On our last afternoon the housekeeping didn’t leave any toilet roll. When my adult daughter went to reception to place a request, she was verbally abusd by a male receptionist. At this point I lost it.
I went to reception and when I complained about the man’s attitude he promptly left but not before we took photos of one another! He returned and threatened to get me arrested for taking his photograph. He said he had my passport number and my address!
A manager was called to resolve the situation. I deleted my photograph in front of the manager and the man was taken to one side. 2 hours later I had to return to reception as we still hadn’t received the said toilet paper. The rude man was back behind the desk but assigned to answering the phone
What an experience - Jet 2 and easyjet need to seriously remove themsleves from this establishment - before something drastic happens.
We were premium guests but even in our ‘exclusive’ zone we had to hide uncovered electric cables and holes in the ground from our 31 month old granddaughter as well as nails sticking out from woodwork!
The pools and slides are fine but again the terraced areas need to be improved drastically.
When a large establishment is scruffy and unkept everywhere it has to be down to poor management.
We are so glad we only stayed 3 nights.
On our last afternoon the housekeeping didn’t leave any toilet roll. When my adult daughter went to reception to place a request, she was verbally abusd by a male receptionist. At this point I lost it.
I went to reception and when I complained about the man’s attitude he promptly left but not before we took photos of one another! He returned and threatened to get me arrested for taking his photograph. He said he had my passport number and my address!
A manager was called to resolve the situation. I deleted my photograph in front of the manager and the man was taken to one side. 2 hours later I had to return to reception as we still hadn’t received the said toilet paper. The rude man was back behind the desk but assigned to answering the phone
What an experience - Jet 2 and easyjet need to seriously remove themsleves from this establishment - before something drastic happens.
We were premium guests but even in our ‘exclusive’ zone we had to hide uncovered electric cables and holes in the ground from our 31 month old granddaughter as well as nails sticking out from woodwork!
ข้อความจากโรงแรม
แสดงความคิดเห็น: 5 ก.ย. 2026
Dear Guest,
Thank you for taking the time to share your feedback. We are genuinely sorry that your three-night stay did not meet your expectations.
We take comments regarding the condition, cleanliness and maintenance of our facilities seriously. Magic Robin Hood is a large resort and our housekeeping and maintenance teams carry out regular checks throughout the different areas. Nevertheless, your observations regarding the outdoor furniture, hot tub cover, terraces and the points mentioned within the Premium area have been passed to the relevant departments for review, particularly where they concern potential safety issues.
We are especially concerned by your description of the interaction at Reception. We expect all communication between our team members and guests to remain respectful and professional at all times. The situation was escalated to a manager during your stay, who intervened directly, and the circumstances surrounding the incident were addressed internally. As this concerns an interaction involving both a guest and an individual member of staff, we do not believe it would be appropriate to discuss further details publicly.
Regarding the missing toilet roll, we apologise that such a straightforward request was not dealt with as promptly as it should have been. This is certainly not the level of service we aim to provide.
We would, however, like to clarify that Magic Robin Hood works continuously with its operational, housekeeping, maintenance and management teams to monitor and improve the resort. We therefore regret the suggestion that the matters you encountered reflect a general lack of care or management, although we fully respect that this was your personal impression during your stay.
Thank you also for highlighting the aspects you did enjoy, including your lodge, pools and slides. Feedback such as yours allows us to identify areas requiring additional attention and reinforce our procedures where necessary.
We are sorry that your overall experience left you with such a negative impression and appreciate you bringing your concerns to our attention.
Kind regards,
Magic Robin Hood Resort
Thank you for taking the time to share your feedback. We are genuinely sorry that your three-night stay did not meet your expectations.
We take comments regarding the condition, cleanliness and maintenance of our facilities seriously. Magic Robin Hood is a large resort and our housekeeping and maintenance teams carry out regular checks throughout the different areas. Nevertheless, your observations regarding the outdoor furniture, hot tub cover, terraces and the points mentioned within the Premium area have been passed to the relevant departments for review, particularly where they concern potential safety issues.
We are especially concerned by your description of the interaction at Reception. We expect all communication between our team members and guests to remain respectful and professional at all times. The situation was escalated to a manager during your stay, who intervened directly, and the circumstances surrounding the incident were addressed internally. As this concerns an interaction involving both a guest and an individual member of staff, we do not believe it would be appropriate to discuss further details publicly.
Regarding the missing toilet roll, we apologise that such a straightforward request was not dealt with as promptly as it should have been. This is certainly not the level of service we aim to provide.
We would, however, like to clarify that Magic Robin Hood works continuously with its operational, housekeeping, maintenance and management teams to monitor and improve the resort. We therefore regret the suggestion that the matters you encountered reflect a general lack of care or management, although we fully respect that this was your personal impression during your stay.
Thank you also for highlighting the aspects you did enjoy, including your lodge, pools and slides. Feedback such as yours allows us to identify areas requiring additional attention and reinforce our procedures where necessary.
We are sorry that your overall experience left you with such a negative impression and appreciate you bringing your concerns to our attention.
Kind regards,
Magic Robin Hood Resort
เที่ยวกับครอบครัว
แสดงความคิดเห็น: 5 ก.ย. 2026
เข้าพักวันที่: ก.ย. 2026
Very disappointed ☹️
Very disappointing experience. My child came into the shop to choose a toy and touched one of the items that was on display. It was a small toy costing €3.50.
Instead of politely explaining that the toy shouldn’t be handled before purchase, the shop assistant started scolding my child. He became extremely upset and almost cried. When I came over, my child was visibly red in the face and very stressed.
I understand that staff may have rules about handling products, but there is absolutely no reason to make a child feel frightened or embarrassed over a €3.50 toy. A polite explanation would have been more than enough.
Unfortunately, this experience completely ruined what should have been a simple and enjoyable visit for my child. I expected much better customer service and especially more understanding when dealing with children.
Instead of politely explaining that the toy shouldn’t be handled before purchase, the shop assistant started scolding my child. He became extremely upset and almost cried. When I came over, my child was visibly red in the face and very stressed.
I understand that staff may have rules about handling products, but there is absolutely no reason to make a child feel frightened or embarrassed over a €3.50 toy. A polite explanation would have been more than enough.
Unfortunately, this experience completely ruined what should have been a simple and enjoyable visit for my child. I expected much better customer service and especially more understanding when dealing with children.
เที่ยวกับครอบครัว
แสดงความคิดเห็น: 30 ส.ค. 2026
เข้าพักวันที่: ส.ค. 2026
Awful, don’t book here, please!
In our opinion, this is one of the worst resorts we’ve ever stayed at.
Expect to be filled with dread when you arrive. The place looks dated. You’ll walk around and regret your choice of destination.
Day two, things went missing from our room. We know that, as a minimum, two bottles of perfume (worth over £200) had gone, but we couldn’t be sure if other things were missing too. We asked the hotel manager to investigate; as a minimum asking staff, who had been in our room, if they had perhaps moved or accidentally removed our things. We didn’t accuse anyone, but we were met with extreme hostility from the manager. Reading reviews now, I can see why - there are loads of suggestions of theft.
Our cabin had a lose nail sticking out from the bathroom door. It was low down; when our son picked up his towel from the floor, he cut two fingers open, which left him in tears and in a lot of pain. We reported it to the manager and she didn’t seem to care, just said she’d get it fixed as soon as possible. No concern for his wellbeing. Luckily we had our own first aid kit. When we left the nail still had not been sorted. Really poor.
While tastes differ, the food is really not good here. It’s pretty much the same every night. Very low quality. And if you don’t get in early, you’re queuing for 30-45 minutes and searching around to eat the best of the leftovers. It’s sloppy, low quality and tasteless. Our kids liked the sausages, that was about it.
The pool isn’t great. Parts of it are ridiculously deep; I’m 6ft and couldn’t touch the ground. Be prepared to hear whistles every two seconds; you can’t do anything. Other parts of the pool, where you can stand/touch the floor, are packed. Expect to queue for the bar. If getting cocktails, expect low quality, ready-made, drinks.
Staff are clearly unhappy. Nobody had a smile on their face.
It’s very expensive for what you get. Poor app to book restaurants/activities. Unhappy staff. Poor food. No air con in the entertainment halls or restaurants. Entertainment was not good. Basic accommodation with the worlds most uncomfortable bed (subjective I know, but never known anything like it).
We spent a lot of money on this holiday. Not sure why On The Beach, Jet2 and EasyJet are associating themselves with this place. It’s really bad. We left more stressed than when we arrived - we wished we’d gone elsewhere or stayed at home.
We’ve since spoken to the hotel group and they have completely dismissed the suspected theft and injury of our son. We know things happen, but the response from the manager and group has been shocking.
Expect to be filled with dread when you arrive. The place looks dated. You’ll walk around and regret your choice of destination.
Day two, things went missing from our room. We know that, as a minimum, two bottles of perfume (worth over £200) had gone, but we couldn’t be sure if other things were missing too. We asked the hotel manager to investigate; as a minimum asking staff, who had been in our room, if they had perhaps moved or accidentally removed our things. We didn’t accuse anyone, but we were met with extreme hostility from the manager. Reading reviews now, I can see why - there are loads of suggestions of theft.
Our cabin had a lose nail sticking out from the bathroom door. It was low down; when our son picked up his towel from the floor, he cut two fingers open, which left him in tears and in a lot of pain. We reported it to the manager and she didn’t seem to care, just said she’d get it fixed as soon as possible. No concern for his wellbeing. Luckily we had our own first aid kit. When we left the nail still had not been sorted. Really poor.
While tastes differ, the food is really not good here. It’s pretty much the same every night. Very low quality. And if you don’t get in early, you’re queuing for 30-45 minutes and searching around to eat the best of the leftovers. It’s sloppy, low quality and tasteless. Our kids liked the sausages, that was about it.
The pool isn’t great. Parts of it are ridiculously deep; I’m 6ft and couldn’t touch the ground. Be prepared to hear whistles every two seconds; you can’t do anything. Other parts of the pool, where you can stand/touch the floor, are packed. Expect to queue for the bar. If getting cocktails, expect low quality, ready-made, drinks.
Staff are clearly unhappy. Nobody had a smile on their face.
It’s very expensive for what you get. Poor app to book restaurants/activities. Unhappy staff. Poor food. No air con in the entertainment halls or restaurants. Entertainment was not good. Basic accommodation with the worlds most uncomfortable bed (subjective I know, but never known anything like it).
We spent a lot of money on this holiday. Not sure why On The Beach, Jet2 and EasyJet are associating themselves with this place. It’s really bad. We left more stressed than when we arrived - we wished we’d gone elsewhere or stayed at home.
We’ve since spoken to the hotel group and they have completely dismissed the suspected theft and injury of our son. We know things happen, but the response from the manager and group has been shocking.
ข้อความจากโรงแรม
แสดงความคิดเห็น: 5 ก.ย. 2026
Dear Guest,
Thank you for taking the time to share your experience. We are sorry to read that your stay at Magic Robin Hood left you with such a negative impression.
We would, however, like to clarify some of the serious matters raised in your review.
Regarding the missing personal belongings, we fully understand the concern that discovering an item is missing can cause. Any report of this nature is treated seriously and reviewed in accordance with our internal procedures. However, without evidence establishing what happened to the items, it would not be appropriate to conclude that a theft occurred or to attribute responsibility to any member of our team. We also strongly reject any suggestion that such conduct is tolerated within our resort.
We are equally sorry to learn that your son sustained an injury. Guest safety is extremely important to us, and any maintenance issue reported to our team is referred to the appropriate department for attention. We regret if you felt that the concern shown at the time was insufficient, as this is certainly not the impression we wish to give when a guest reports an incident involving a child.
With regard to our buffet, food quality and variety are regularly monitored, and menus are designed to cater for the large and diverse number of guests staying with us. We appreciate that food preferences are subjective and regret that our selection was not to your taste. During particularly busy periods, waiting times may occasionally occur, although our teams work continuously to maintain service and replenish the buffet throughout each sitting.
Our swimming pools have areas of different depths, and our lifeguards actively supervise them. The use of whistles and the enforcement of pool rules are necessary safety measures, particularly in a busy family resort, and we make no apology for prioritising the safety of our guests.
We also regret that other aspects of your holiday, including the app, entertainment, accommodation and overall value, did not meet your expectations. These comments have been shared with the relevant departments as part of our ongoing review of the guest experience.
Finally, we are sorry that you felt your concerns were dismissed. This is not our intention. Nevertheless, there is an important distinction between taking a guest's report seriously and confirming an allegation for which the circumstances cannot be objectively established.
We respect that Magic Robin Hood was not the right resort for you and your family, but we are disappointed that your experience resulted in such a negative overall assessment.
Kind regards,
Magic Robin Hood Resort
Thank you for taking the time to share your experience. We are sorry to read that your stay at Magic Robin Hood left you with such a negative impression.
We would, however, like to clarify some of the serious matters raised in your review.
Regarding the missing personal belongings, we fully understand the concern that discovering an item is missing can cause. Any report of this nature is treated seriously and reviewed in accordance with our internal procedures. However, without evidence establishing what happened to the items, it would not be appropriate to conclude that a theft occurred or to attribute responsibility to any member of our team. We also strongly reject any suggestion that such conduct is tolerated within our resort.
We are equally sorry to learn that your son sustained an injury. Guest safety is extremely important to us, and any maintenance issue reported to our team is referred to the appropriate department for attention. We regret if you felt that the concern shown at the time was insufficient, as this is certainly not the impression we wish to give when a guest reports an incident involving a child.
With regard to our buffet, food quality and variety are regularly monitored, and menus are designed to cater for the large and diverse number of guests staying with us. We appreciate that food preferences are subjective and regret that our selection was not to your taste. During particularly busy periods, waiting times may occasionally occur, although our teams work continuously to maintain service and replenish the buffet throughout each sitting.
Our swimming pools have areas of different depths, and our lifeguards actively supervise them. The use of whistles and the enforcement of pool rules are necessary safety measures, particularly in a busy family resort, and we make no apology for prioritising the safety of our guests.
We also regret that other aspects of your holiday, including the app, entertainment, accommodation and overall value, did not meet your expectations. These comments have been shared with the relevant departments as part of our ongoing review of the guest experience.
Finally, we are sorry that you felt your concerns were dismissed. This is not our intention. Nevertheless, there is an important distinction between taking a guest's report seriously and confirming an allegation for which the circumstances cannot be objectively established.
We respect that Magic Robin Hood was not the right resort for you and your family, but we are disappointed that your experience resulted in such a negative overall assessment.
Kind regards,
Magic Robin Hood Resort
เที่ยวกับครอบครัว
แสดงความคิดเห็น: 27 ส.ค. 2026
เข้าพักวันที่: ส.ค. 2026
Disappointed
I regret to say that our experience has not been good. Just as I once gave a positive review to another hotel in the chain, located in Benidorm, I cannot say the same about this one.
We came because we visited it while having the UTI at the other hotel and it seemed like a great option to return with our son. It is a very good option because of the slides there, but thinking that the service would be at least like at the other hotel.
I start by saying that if you do not choose the Ultra All-Inclusive option, you cannot opt for everything the resort offers, with the All-Inclusive option not being cheap.
Accommodation: the cabin is fine, I cannot say anything bad about it. Good in terms of cleanliness, soundproofing, and air conditioning.
Buffet: decent food without much variety, but it is extremely hot in the dining room which is supposed to be air-conditioned. Lines of at least 20 minutes (this has never happened to me and I always travel with AI) and not because of a lack of free tables, but because of a shortage of staff who cannot clean and set new tables (they do too much for those who are there). They do not label all the dishes they serve and every day I had to keep bothering the kitchen staff since I am lactose intolerant and I always had to keep asking if I did not want to eat the same old thing.
Food at the pool: what they have are food trucks. Two inside that do not usually have much to choose from and others outside that do have more variety but they do not let you bring the food into the pool area, something I find absurd if they already have food inside anyway but it runs out quickly.
Animation: very poor. In most of the hotels we have been to before, there has been a lot of variety in entertainment, but here there was very little.
In general, I would not recommend this place since the price differs a lot from the services they provide, in addition to being far from everything. If you want to go to the beach, you must take the car no matter what.
We are leaving disappointed in relation to the experiences we have had in other places.
We came because we visited it while having the UTI at the other hotel and it seemed like a great option to return with our son. It is a very good option because of the slides there, but thinking that the service would be at least like at the other hotel.
I start by saying that if you do not choose the Ultra All-Inclusive option, you cannot opt for everything the resort offers, with the All-Inclusive option not being cheap.
Accommodation: the cabin is fine, I cannot say anything bad about it. Good in terms of cleanliness, soundproofing, and air conditioning.
Buffet: decent food without much variety, but it is extremely hot in the dining room which is supposed to be air-conditioned. Lines of at least 20 minutes (this has never happened to me and I always travel with AI) and not because of a lack of free tables, but because of a shortage of staff who cannot clean and set new tables (they do too much for those who are there). They do not label all the dishes they serve and every day I had to keep bothering the kitchen staff since I am lactose intolerant and I always had to keep asking if I did not want to eat the same old thing.
Food at the pool: what they have are food trucks. Two inside that do not usually have much to choose from and others outside that do have more variety but they do not let you bring the food into the pool area, something I find absurd if they already have food inside anyway but it runs out quickly.
Animation: very poor. In most of the hotels we have been to before, there has been a lot of variety in entertainment, but here there was very little.
In general, I would not recommend this place since the price differs a lot from the services they provide, in addition to being far from everything. If you want to go to the beach, you must take the car no matter what.
We are leaving disappointed in relation to the experiences we have had in other places.
ข้อความจากโรงแรม
แสดงความคิดเห็น: 29 ส.ค. 2026
Estimada Marta:
Gracias por compartir su valoración.
Nos alegra comprobar que su experiencia con la cabaña haya sido positiva, destacando expresamente su limpieza, insonorización y climatización.
Respecto al régimen contratado, Magic Robin Hood Resort dispone de diferentes modalidades de Todo Incluido, cada una con servicios y beneficios específicos. El Ultra Todo Incluido incorpora prestaciones adicionales respecto al Todo Incluido estándar, circunstancia que se encuentra informada previamente y permite a cada cliente elegir la modalidad que mejor se adapte a sus preferencias.
En cuanto al buffet, durante determinados momentos de máxima afluencia pueden producirse esperas puntuales, especialmente en temporada alta. El establecimiento dispone de personal destinado de forma continua a la limpieza, preparación y rotación de mesas. Asimismo, contamos con procedimientos específicos para la gestión de intolerancias y alergias alimentarias, siendo precisamente la consulta directa con nuestro personal una de las medidas destinadas a proporcionar información adecuada y segura sobre los platos disponibles.
La oferta gastronómica del resort se complementa con diferentes puntos de restauración y food trucks, cuyos horarios y servicios se organizan de acuerdo con la operativa de cada zona. Las limitaciones para introducir alimentos en determinadas áreas responden a criterios de seguridad, higiene y correcto mantenimiento de las instalaciones.
Respecto a la animación, Magic Robin Hood cuenta con una programación diaria de actividades y entretenimiento para diferentes edades, además de numerosas instalaciones de ocio, piscinas, zona de toboganes y actividades deportivas. Entendemos, no obstante, que la percepción sobre la variedad de la programación puede depender de las preferencias de cada huésped.
Por último, la ubicación y características de Magic Robin Hood Resort son públicas y pueden consultarse antes de efectuar la reserva. Se trata de un resort vacacional concebido como destino en sí mismo y no de un establecimiento situado en primera línea de playa.
Respetamos que la experiencia no haya cumplido sus expectativas personales, aunque consideramos que los servicios ofrecidos se corresponden con las características y condiciones de la modalidad contratada.
Atentamente,
Magic Robin Hood Resort
Gracias por compartir su valoración.
Nos alegra comprobar que su experiencia con la cabaña haya sido positiva, destacando expresamente su limpieza, insonorización y climatización.
Respecto al régimen contratado, Magic Robin Hood Resort dispone de diferentes modalidades de Todo Incluido, cada una con servicios y beneficios específicos. El Ultra Todo Incluido incorpora prestaciones adicionales respecto al Todo Incluido estándar, circunstancia que se encuentra informada previamente y permite a cada cliente elegir la modalidad que mejor se adapte a sus preferencias.
En cuanto al buffet, durante determinados momentos de máxima afluencia pueden producirse esperas puntuales, especialmente en temporada alta. El establecimiento dispone de personal destinado de forma continua a la limpieza, preparación y rotación de mesas. Asimismo, contamos con procedimientos específicos para la gestión de intolerancias y alergias alimentarias, siendo precisamente la consulta directa con nuestro personal una de las medidas destinadas a proporcionar información adecuada y segura sobre los platos disponibles.
La oferta gastronómica del resort se complementa con diferentes puntos de restauración y food trucks, cuyos horarios y servicios se organizan de acuerdo con la operativa de cada zona. Las limitaciones para introducir alimentos en determinadas áreas responden a criterios de seguridad, higiene y correcto mantenimiento de las instalaciones.
Respecto a la animación, Magic Robin Hood cuenta con una programación diaria de actividades y entretenimiento para diferentes edades, además de numerosas instalaciones de ocio, piscinas, zona de toboganes y actividades deportivas. Entendemos, no obstante, que la percepción sobre la variedad de la programación puede depender de las preferencias de cada huésped.
Por último, la ubicación y características de Magic Robin Hood Resort son públicas y pueden consultarse antes de efectuar la reserva. Se trata de un resort vacacional concebido como destino en sí mismo y no de un establecimiento situado en primera línea de playa.
Respetamos que la experiencia no haya cumplido sus expectativas personales, aunque consideramos que los servicios ofrecidos se corresponden con las características y condiciones de la modalidad contratada.
Atentamente,
Magic Robin Hood Resort
เที่ยวกับครอบครัว
แสดงความคิดเห็น: 26 ส.ค. 2026
เข้าพักวันที่: ส.ค. 2026
Extremely disappointing stay — theft, poor housekeeping's and appalling management!
Extremely disappointing stay — theft, poor housekeeping and appalling management
Our stay at Magic Robin Hood was an absolute nightmare and, unfortunately, what should have been a relaxing break turned into an extremely upsetting experience.
On the very first day, while our room was being cleaned, my partner’s £120 perfume went missing. The timing is incredibly concerning, as the perfume was there before the room was cleaned and gone afterwards. We immediately raised this with the staff, expecting the hotel to take the matter seriously and investigate properly.
Instead, we were essentially told that because we couldn’t prove who had taken it, there was nothing they could do. That response was completely unacceptable. We weren’t asking the hotel to magically produce proof — we expected them to investigate a serious allegation of theft involving an item that disappeared while their staff had access to our room. Being effectively brushed off left us feeling completely ignored and powerless.
The housekeeping standards were also shocking. We were genuinely surprised to discover that the cleaners don’t appear to change the bedding properly — they simply make the bed. For a resort charging the prices it does, this is nowhere near the standard I would expect.
What made the entire situation even worse was the attitude of management. Rather than showing concern, empathy or any willingness to resolve the situation, we were met with an extremely poor attitude. Maria, in particular, was incredibly unhelpful and dismissive, which only added to our frustration when we were already dealing with the upsetting disappearance of a £120 personal belonging.
The biggest issue here isn't simply the value of the perfume. It’s the complete lack of accountability and customer care. If something disappears from your room while it is being cleaned, you expect the hotel to take the complaint seriously. Instead, we were made to feel as though it was simply our problem because we couldn't personally prove what had happened.
For a resort like Magic Robin Hood, this level of service is unacceptable. Poor housekeeping, a £120 item disappearing from our room, and management responding with an attitude rather than genuine assistance completely ruined our experience.
I certainly would not recommend staying here based on our experience. We went away expecting a good holiday and came away feeling disappointed, ignored and extremely let down by the way our concerns were handled.
Our stay at Magic Robin Hood was an absolute nightmare and, unfortunately, what should have been a relaxing break turned into an extremely upsetting experience.
On the very first day, while our room was being cleaned, my partner’s £120 perfume went missing. The timing is incredibly concerning, as the perfume was there before the room was cleaned and gone afterwards. We immediately raised this with the staff, expecting the hotel to take the matter seriously and investigate properly.
Instead, we were essentially told that because we couldn’t prove who had taken it, there was nothing they could do. That response was completely unacceptable. We weren’t asking the hotel to magically produce proof — we expected them to investigate a serious allegation of theft involving an item that disappeared while their staff had access to our room. Being effectively brushed off left us feeling completely ignored and powerless.
The housekeeping standards were also shocking. We were genuinely surprised to discover that the cleaners don’t appear to change the bedding properly — they simply make the bed. For a resort charging the prices it does, this is nowhere near the standard I would expect.
What made the entire situation even worse was the attitude of management. Rather than showing concern, empathy or any willingness to resolve the situation, we were met with an extremely poor attitude. Maria, in particular, was incredibly unhelpful and dismissive, which only added to our frustration when we were already dealing with the upsetting disappearance of a £120 personal belonging.
The biggest issue here isn't simply the value of the perfume. It’s the complete lack of accountability and customer care. If something disappears from your room while it is being cleaned, you expect the hotel to take the complaint seriously. Instead, we were made to feel as though it was simply our problem because we couldn't personally prove what had happened.
For a resort like Magic Robin Hood, this level of service is unacceptable. Poor housekeeping, a £120 item disappearing from our room, and management responding with an attitude rather than genuine assistance completely ruined our experience.
I certainly would not recommend staying here based on our experience. We went away expecting a good holiday and came away feeling disappointed, ignored and extremely let down by the way our concerns were handled.
ข้อความจากโรงแรม
แสดงความคิดเห็น: 29 ส.ค. 2026
Dear Mikey,
We would like to clarify several important points regarding your review, particularly given the seriousness of the allegations made concerning a member of our housekeeping team.
The fact that a personal belonging could not subsequently be located does not establish that it was stolen, nor does it provide any basis to attribute its disappearance to an employee simply because housekeeping had accessed the accommodation. Magic Robin Hood takes any report concerning missing belongings seriously and follows an established procedure whenever such a situation is brought to our attention.
Our team attended to your report and carried out the appropriate internal checks. However, no evidence was found that could establish that the perfume had been taken by any member of staff. In these circumstances, the resort cannot accuse an employee of theft or accept responsibility for the disappearance of a personal belonging without objective evidence supporting such an allegation.
We must also disagree with the suggestion that your concerns were simply ignored. The matter was addressed by our team and the applicable procedures were followed. The fact that we were unable to confirm the explanation suggested by you should not be interpreted as a lack of investigation or customer care.
Regarding housekeeping, our accommodation is serviced according to the resort's established cleaning procedures, with housekeeping controls and supervision in place. Making a bed during a daily service should not be confused with a failure to comply with our linen-change procedures, which are carried out according to the corresponding housekeeping programme.
We are also sorry to read the comments directed personally at María. Our management and Guest Service teams are required to deal objectively with situations of this nature. Explaining that an allegation against an employee cannot be treated as proven without supporting evidence may not have been the response you were hoping for, but this should not be interpreted as dismissing the matter.
We fully understand the concern caused when a personal belonging cannot be located. Nevertheless, we cannot accept the implication that a member of our staff was responsible for theft when there is no evidence establishing that this occurred.
Kind regards,
Magic Robin Hood Resort
We would like to clarify several important points regarding your review, particularly given the seriousness of the allegations made concerning a member of our housekeeping team.
The fact that a personal belonging could not subsequently be located does not establish that it was stolen, nor does it provide any basis to attribute its disappearance to an employee simply because housekeeping had accessed the accommodation. Magic Robin Hood takes any report concerning missing belongings seriously and follows an established procedure whenever such a situation is brought to our attention.
Our team attended to your report and carried out the appropriate internal checks. However, no evidence was found that could establish that the perfume had been taken by any member of staff. In these circumstances, the resort cannot accuse an employee of theft or accept responsibility for the disappearance of a personal belonging without objective evidence supporting such an allegation.
We must also disagree with the suggestion that your concerns were simply ignored. The matter was addressed by our team and the applicable procedures were followed. The fact that we were unable to confirm the explanation suggested by you should not be interpreted as a lack of investigation or customer care.
Regarding housekeeping, our accommodation is serviced according to the resort's established cleaning procedures, with housekeeping controls and supervision in place. Making a bed during a daily service should not be confused with a failure to comply with our linen-change procedures, which are carried out according to the corresponding housekeeping programme.
We are also sorry to read the comments directed personally at María. Our management and Guest Service teams are required to deal objectively with situations of this nature. Explaining that an allegation against an employee cannot be treated as proven without supporting evidence may not have been the response you were hoping for, but this should not be interpreted as dismissing the matter.
We fully understand the concern caused when a personal belonging cannot be located. Nevertheless, we cannot accept the implication that a member of our staff was responsible for theft when there is no evidence establishing that this occurred.
Kind regards,
Magic Robin Hood Resort
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Camí Vell d'Altea, 1 l'Alfàs del Pi 03581 สเปน|2.17 กม. จากใจกลางเมือง
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17:00
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10:00
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