MLL Caribbean Bay
+ 75
ค้นหาโรงแรมที่ดีที่สุดในs'Arenalสำหรับวันที่เลือกได้ตามราคาหรือความชอบ
เปรียบเทียบดีลของ MLL Caribbean Bay จากหลายร้อยเว็บไซต์ในที่เดียว
มองหาดีลที่ยกเลิกได้ฟรีหรือคะแนนดีเยี่ยม
เปรียบเทียบห้องพักและราคา
เราเปรียบเทียบราคาจากกว่า 100 เว็บไซต์ เพื่อให้ได้ข้อเสนอที่ดีที่สุด
ข้อมูลน่ารู้
เช็คอินตั้งแต่: | 14:00 |
|---|---|
เช็คเอาท์ก่อน: | 12:00 |
สิ่งอำนวยความสะดวก
Wi-Fi
เครื่องปรับอากาศ
สระว่ายน้ำ
บริการต้อนรับตลอด 24 ชั่วโมง
ร้านอาหาร
ไม่สูบบุหรี่
ดูเพิ่มเติมเกี่ยวกับ MLL Caribbean Bay
MLL Caribbean Bay
แขกได้รับการดูแลอย่างดีเพื่อให้แน่ใจว่าจะได้รับความสะดวกสบายผ่านบริการและสิ่งอำนวยความสะดวกชั้นยอดไม่พลาดการติดต่อกับเพื่อนร่วมงานของคุณ เพราะที่พักมี Wi-Fi ฟรีตลอดการเข้าพักเที่ยวมายอร์ก้าได้สะดวกมากขึ้นผ่านบริการขนส่งที่มีให้ในที่พัก ในระหว่างการเข้าพักของคุณในที่พักที่ยอดเยี่ยมนี้ เจ้าหน้าที่แผนกต้อนรับที่เอาใจใส่สามารถให้บริการสิ่งอำนวยความสะดวกมากมายแก่คุณ เช่น บริการเจ้าหน้าที่คอนเซียร์จ หากต้องการเข้าถึงความบันเทิงชั้นนำในเมือง ผู้เข้าพักสามารถขอความช่วยเหลือได้จากบริการจองตั๋วของที่พักไม่ว่าจะเป็นการเข้าพักระยะยาวหรือเพียงแค่ต้องการเครื่องแต่งกายที่สะอาด บริการซักรีดจากที่พักจะทำให้มั่นใจได้ว่าเสื้อผ้าสำหรับเดินทางจะสะอาดสะอ้านพร้อมใช้ ในช่วงวันสบายๆ และช่วงเย็น สิ่งอำนวยความสะดวกภายในโรงแรม เช่น รูมเซอร์วิส ช่วยให้คุณเพลิดเพลินกับที่พักได้อย่างเต็มที่เพื่อสุขภาพและความเป็นอยู่ที่ดีของผู้เข้าพักและพนักงานทุกคน ที่พักจำกัดการสูบบุหรี่ในโซนที่กำหนดเท่านั้น เริ่มต้นวันใหม่แบบสบายๆ ได้ที่ MLL Caribbean Bay พร้อมอาหารเช้าให้บริการในที่พักหากไม่ต้องการออกไปรับประทานอาหารข้างนอก เมนูอาหารอันน่าหลงใหลของที่พักก็พร้อมให้บริการเพื่อความพึงพอใจของท่านเสมอ เมื่อเดินทางถึงที่พัก ห้ามพลาดประสบการณ์ความบันเทิงยามเย็นภายในที่พัก ผู้เข้าพักสามารถเพลิดเพลินกับเครื่องดื่มเบาๆ ตลอดทั้งช่วงกลางวันและช่วงกลางคืนจากตู้จำหน่ายสินค้าอัตโนมัติในที่พักในระหว่างที่คุณเข้าพัก ที่พักมีกิจกรรมและสิ่งอำนวยความสะดวกมากมายเพื่อให้ผู้เข้าพักได้รับประสบการณ์ที่น่ารื่นรมย์ ในระหว่างการเข้าพัก อย่าลืมหาเวลาไปชมแนวชายฝั่งใกล้ที่พักให้รางวัลตัวเองด้วยการไปใช้บริการสปา ในแต่ละวัน ณ ที่พัก คุณจะได้ดื่มด่ำไปกับสระว่ายน้ำเพื่อเติมความสดชื่น กระโดดน้ำเพิ่มความกระปรี้กระเปร่าหรือว่ายเล่นรอบๆ เพื่อความสดชื่น แต่งตัวสลายๆ และเลือกเครื่องดื่มที่ชื่นชอบได้ที่เลานจ์ริมสระน้ำของที่พัก
รีวิวจาก 
คู่รัก
แสดงความคิดเห็น: 19 ส.ค. 2026
เข้าพักวันที่: ส.ค. 2026
Hotel Mill el Arenall
Hotel with very kind and qualified staff from the reception to the dining room, including the cleaning ladies; sheets changed every day, while with the towels they were a bit stingy; the food had every good thing from meat to fish every day for lunch and dinner, and a nice thing was that you didn't have time to finish the food in the pots/casseroles before they immediately refilled them, sometimes even before they finished. Pools always clean
ข้อความจากโรงแรม
แสด งความคิดเห็น: 22 ส.ค. 2026
Gentile Ospite,
la ringraziamo per aver condiviso la sua opinione.
Siamo lieti che abbia apprezzato la disponibilità e la cortesia del nostro personale, sia in reception sia in sala. Ci fa piacere sapere che ha trovato la camera sempre ben pulita e il cambio delle lenzuola regolare.
Detto questo, ci dispiace che la gestione del cambio degli asciugamani non sia stata pienamente all’altezza delle sue aspettative. Il nostro personale è sempre a disposizione per offrire assistenza e cercare di risolvere nel miglior modo possibile qualsiasi necessità relativa alla camera.
Tuttavia, sapere che la scelta dei piatti a base di carne e pesce è stata di suo gradimento e che ha trovato la piscina sempre in ottimo stato ci rende felici. La ringraziamo anche per aver notato l’attenzione che dedichiamo al buffet, mantenendolo sempre rifornito durante i pasti.
Le porgiamo i nostri cordiali saluti.
The Hotel Manager
la ringraziamo per aver condiviso la sua opinione.
Siamo lieti che abbia apprezzato la disponibilità e la cortesia del nostro personale, sia in reception sia in sala. Ci fa piacere sapere che ha trovato la camera sempre ben pulita e il cambio delle lenzuola regolare.
Detto questo, ci dispiace che la gestione del cambio degli asciugamani non sia stata pienamente all’altezza delle sue aspettative. Il nostro personale è sempre a disposizione per offrire assistenza e cercare di risolvere nel miglior modo possibile qualsiasi necessità relativa alla camera.
Tuttavia, sapere che la scelta dei piatti a base di carne e pesce è stata di suo gradimento e che ha trovato la piscina sempre in ottimo stato ci rende felici. La ringraziamo anche per aver notato l’attenzione che dedichiamo al buffet, mantenendolo sempre rifornito durante i pasti.
Le porgiamo i nostri cordiali saluti.
The Hotel Manager
เที่ยวกับครอบครัว
แสดงความคิดเห็น: 20 ส.ค. 2026
เข้าพักวันที่: ส.ค. 2026
AFRAID Stay away from here! Dirty rooms, a noisy mess and zero service
Book please. no stay in the Caribbean Bay Hotel in El Arenal. This hotel is an absolute nightmare and will ruin your vacation guaranteed.
The facts in a row:
Smug and neglected: Upon entering the room, you startle yourself. Dirt on the floor, hair on the wall, towels with holes and stains, and a broken bathtub. As a cherry on the cake, there was just a used, dirty hairbrush from the previous guests in the cupboard. It is simply NOT cleaned here.
Uncivil and 'hospitality' nowhere to be found: Do you report a complaint to the reception? Make sure you have plenty of time until it is resolved. You are simply left to your fate and have to insist 3 times on cleaning the cabinet with a dirty brush. In the bar by the pool, you get a sharp look if you come to drink something late in the evening...
No food upon late arrival: Are you a bit late due to a long transfer? And then you have to queue up in their lobby to check in. Darn! The restaurant closes at 9:30 PM and there is no communication between the travel agency and the hotel. Result, you can still look for food yourself at 10 pm.
Restaurant is a hellish restaurant: The food itself is subpar, but the atmosphere is even worse. Quiet eating is impossible because the staff makes a huge racket. While you are still at the table, they are clattering with plates and cutlery to clear and set the tables in advance. I have never experienced this anywhere. People are eating with earplugs.
The hotel is in the middle of a busy tourist strip on the coast. There is a lot of noise, people have parties on their terraces in the evening, there is constant traffic of buses and the view is easy to summarize; other ugly hotels.
This is not a hotel, this is a cheap, noisy, and dirty factory where guests are treated like cattle. Save yourself a lot of trouble and look for accommodation where hygiene and hospitality do exist!
The facts in a row:
Smug and neglected: Upon entering the room, you startle yourself. Dirt on the floor, hair on the wall, towels with holes and stains, and a broken bathtub. As a cherry on the cake, there was just a used, dirty hairbrush from the previous guests in the cupboard. It is simply NOT cleaned here.
Uncivil and 'hospitality' nowhere to be found: Do you report a complaint to the reception? Make sure you have plenty of time until it is resolved. You are simply left to your fate and have to insist 3 times on cleaning the cabinet with a dirty brush. In the bar by the pool, you get a sharp look if you come to drink something late in the evening...
No food upon late arrival: Are you a bit late due to a long transfer? And then you have to queue up in their lobby to check in. Darn! The restaurant closes at 9:30 PM and there is no communication between the travel agency and the hotel. Result, you can still look for food yourself at 10 pm.
Restaurant is a hellish restaurant: The food itself is subpar, but the atmosphere is even worse. Quiet eating is impossible because the staff makes a huge racket. While you are still at the table, they are clattering with plates and cutlery to clear and set the tables in advance. I have never experienced this anywhere. People are eating with earplugs.
The hotel is in the middle of a busy tourist strip on the coast. There is a lot of noise, people have parties on their terraces in the evening, there is constant traffic of buses and the view is easy to summarize; other ugly hotels.
This is not a hotel, this is a cheap, noisy, and dirty factory where guests are treated like cattle. Save yourself a lot of trouble and look for accommodation where hygiene and hospitality do exist!
ข้อความจากโรงแรม
แสดงความคิดเห็น: 22 ส.ค. 2026
Beste gast,
Bedankt dat u even de tijd nam voor het schrijven van uw beoordeling.
Wij vinden het jammer dat uw verblijf niet naar verwachting is verlopen. We proberen altijd een aangename omgeving te bieden en streven ernaar gasten een comfortabele kamer, vriendelijke service en schone faciliteiten te bieden.
Uw opmerkingen met betrekking tot de voorzieningen, de dienstverlening en de sfeer in het restaurant nemen wij serieus en bespreken we binnen het team. Ook begrijpen wij dat het vinden van rust en een prettig verblijf voor u een prioriteit was. We nemen inmiddels maatregelen om deze punten te verbeteren en blijven hier aandacht aan besteden. Hartelijk dank voor uw waardevolle opmerkingen, die ons helpen om onze service verder te verbeteren.
We hopen dat u ons in de toekomst nogmaals de kans wilt geven om een positievere indruk achter te laten.
Met vriendelijke groet,
The Hotel Manager
Bedankt dat u even de tijd nam voor het schrijven van uw beoordeling.
Wij vinden het jammer dat uw verblijf niet naar verwachting is verlopen. We proberen altijd een aangename omgeving te bieden en streven ernaar gasten een comfortabele kamer, vriendelijke service en schone faciliteiten te bieden.
Uw opmerkingen met betrekking tot de voorzieningen, de dienstverlening en de sfeer in het restaurant nemen wij serieus en bespreken we binnen het team. Ook begrijpen wij dat het vinden van rust en een prettig verblijf voor u een prioriteit was. We nemen inmiddels maatregelen om deze punten te verbeteren en blijven hier aandacht aan besteden. Hartelijk dank voor uw waardevolle opmerkingen, die ons helpen om onze service verder te verbeteren.
We hopen dat u ons in de toekomst nogmaals de kans wilt geven om een positievere indruk achter te laten.
Met vriendelijke groet,
The Hotel Manager
เที่ยวกับครอบครัว
แสดงความคิดเห็น: 7 ส.ค. 2026
Would not recommend
From the moment we arrived, it was clear that the hotel had not been properly cleaned. There were contact lenses stuck to the bathroom wall, showing that the walls had clearly never been cleaned from previous guests, as they were still there when we left at the end of our holiday. The bedroom floor was filthy on arrival and remained dirty throughout our stay, suggesting no deep clean had been carried out. The corners of the room were full of dust, dirt and ants, and the shower curtain was made of cotton and was stained and dirty. In the restaurant, tables were often left dirty and covered in plates for over half an hour after guests had left because the staff could not keep up. Some of the plates were also dirty, with many still covered in food. On several occasions, the restaurant completely ran out of plates, meaning guests had to stand around waiting for them before they could serve themselves. Food from the evening meal was still on the restaurant floor the following morning at breakfast and had become infested with ants. If you expect the hotel to provide toiletries, they do not - the shower only contains the same basic hand soap dispensers used in primary schools.
There were numerous maintenance and safety issues with our room. When we arrived at night, our balcony door was broken and had a gap of a few inches which would not close. We had to stuff a blanket into the gap just to reduce the noise and have some privacy. Once the balcony door was repaired, the sliding section was then broken and had to be slammed every time it was closed. If it was not slammed shut, it would not reach the lock, meaning it could be opened from the outside, which raised serious safety concerns. The lock on the balcony doors itself also appeared questionable. The balconies were not private at all and felt more like one communal balcony. The beds also had a significant difference in height between each side. This is acceptable if the beds are separate, but if you are sharing a bed as a couple it is very uncomfortable. The rooms also have no fridge, meaning drinks become warm, and I would not recommend this hotel for anyone who needs to refrigerate medication.
There were also significant security concerns. On one occasion, our room door was left with the latch on, leaving the door visibly open and unlocked. When this was raised, the assistant manager was extremely rude. They insisted that the cleaners had never left any doors unlocked and even questioned whether we had done it ourselves. This was despite another member of staff previously admitting that many people on the fifth floor had experienced the same issue, and there are already previous TripAdvisor reviews reporting identical complaints.
Before travelling, we emailed the hotel requesting lower-floor rooms because we were travelling with children. The hotel replied confirming they would accommodate this request. However, upon arrival one of our rooms was on the ninth floor. Thankfully, the receptionist the following morning was extremely understanding and helpful and arranged for us to move to the fifth floor. However, I do not understand why the hotel emailed confirming our request would be accommodated and then later claimed that we had never emailed them.
The room advertised as having a sea view was extremely misleading. The hotel overlooks a run-down residential area which appeared poverty-stricken, the surrounding streets smelt strongly of urine, and the view consisted almost entirely of high-rise residential flats. You could only see a very small section of the sea through a gap between two blocks of flats. Describing this as a sea view is, in my opinion, false advertising.
Noise was another major issue throughout our stay. Because our balcony doors were broken, even more noise entered the room. Throughout the night we could hear people drinking and shouting in the streets below until 3am. Guests also regularly played loud music from their balconies which could be heard across the hotel and pool area, making it impossible to relax.
The facilities advertised by the hotel did not match reality. The main bar, which is advertised as being open, was closed because of broken air conditioning. However, some guests were told that they were told it would remain closed for the entire season rather than until the air conditioning was repaired. Although the pool bar remained open, it had no atmosphere whatsoever. The hotel also advertises entertainment, but there was none during our stay, making this another example of false advertising.
The broken air conditioning also caused problems in the restaurant. We were told the main bar could not be opened because of regulations around air conditioning, yet the restaurant continued to operate despite being packed with people at meal times. Guests were visibly sweating, fanning themselves and struggling with the heat, making meal times extremely uncomfortable.
The swimming pool was disappointing in several ways. It is very small compared with other hotels I have stayed in. The pool has no shallow end whatsoever and remains the same depth throughout. I am 5’7” and, when standing in the pool, the water reached my shoulders. This makes it unsuitable for young children and elderly guests with many people instead sitting on the pool steps. The busiest period was during the afternoon and evening when groups of young adults entered the pool playing ball games and lifting each other onto their shoulders, behaviour which was not appropriate for families with children. The so-called lifeguard spent much of their time sitting at the bar or using their phone. On one occasion there were used cigarette ends floating in the pool, which was disgusting.
The pool environment was also unpleasant. Almost everyone smoked or vaped around the pool and at one point we appeared to be the only family who did not smoke. Some guests were even smoking cannabis around the pool area. There was a constant smell of cigarettes or weed throughout the day. The sunbeds had clearly been used to put out cigarettes, leaving burn holes in them. If you sat in the seating area of the pool bar, dirty water constantly dripped down from filthy guttering above.
During our entire stay I only saw one other family with young children. The vast majority of guests were groups of young adults on lads’ holidays or girls’ trips. Based on our experience, I would not recommend this hotel to families.
The food was one of the biggest disappointments. Children’s options were extremely limited, with pizza only available on certain days. Many dishes contained seafood such as squid, which is perfectly acceptable for guests who enjoy it, but there were very few alternatives for children or picky eaters. Adult choices were also very limited. Each evening there were generally only two main dishes alongside chips, plain boiled rice and vegetables. The food was extremely bland throughout the holiday. The only dishes I personally enjoyed were the chicken stroganoff and the paella; on most other evenings I lived off the salad section. The food labelling throughout the hotel was also extremely poor. Many foods had no labels at all, particularly the snacks brought out during the day. Even in the restaurant, the labels were vague and unhelpful, with examples such as “flavoured mousse” without stating the flavour or “chicken paella” without providing any further information. There was no clear allergen information, nor was it obvious whether dishes were suitable for vegetarians or vegans. This is completely unacceptable for guests with allergies, food intolerances or specific dietary requirements and falls well below the standard that should be expected from a hotel serving buffet meals. Dessert choices were equally poor. If you did not like mousse or jelly, there was almost nothing available. Cakes were occasionally served, but they could never keep up with demand and had usually run out before we arrived. Hot drinks were inexplicably unavailable at lunchtime. There was also a juice machine, but once the hotel became busier the drinks were heavily watered down and tasted like weak squash.
The all-inclusive drinks offering was extremely misleading. The hotel advertises all-inclusive alcoholic drinks, yet only three wines and San Miguel beer were included. If you do not drink wine or beer and were expecting cocktails or other alcoholic drinks, you will be disappointed. Cocktails cost €8 each. There is also a three-drink alcoholic limit at lunch and again at dinner on the included wines and San Miguel, although I was already aware of this restriction before travelling. However, it is unacceptable that these are the only included alcoholic options. They are also only available at lunch and dinner. If you want an alcoholic drink in the afternoon by the pool, you must pay for it, even if you have not yet reached your drink allowance.
Overall, this is the worst hotel I have ever stayed in. Compared with another three-star hotel I have previously visited, this made that hotel look exceptional. While the hotel technically has facilities such as a swimming pool and pool bar, they exist only to tick boxes rather than to provide a good guest experience. In my opinion, the hotel does not deserve its advertised three-star rating based on the condition of the facilities, the cleanliness, the maintenance issues, the misleading advertising and the overall standard of service we experienced.
There were numerous maintenance and safety issues with our room. When we arrived at night, our balcony door was broken and had a gap of a few inches which would not close. We had to stuff a blanket into the gap just to reduce the noise and have some privacy. Once the balcony door was repaired, the sliding section was then broken and had to be slammed every time it was closed. If it was not slammed shut, it would not reach the lock, meaning it could be opened from the outside, which raised serious safety concerns. The lock on the balcony doors itself also appeared questionable. The balconies were not private at all and felt more like one communal balcony. The beds also had a significant difference in height between each side. This is acceptable if the beds are separate, but if you are sharing a bed as a couple it is very uncomfortable. The rooms also have no fridge, meaning drinks become warm, and I would not recommend this hotel for anyone who needs to refrigerate medication.
There were also significant security concerns. On one occasion, our room door was left with the latch on, leaving the door visibly open and unlocked. When this was raised, the assistant manager was extremely rude. They insisted that the cleaners had never left any doors unlocked and even questioned whether we had done it ourselves. This was despite another member of staff previously admitting that many people on the fifth floor had experienced the same issue, and there are already previous TripAdvisor reviews reporting identical complaints.
Before travelling, we emailed the hotel requesting lower-floor rooms because we were travelling with children. The hotel replied confirming they would accommodate this request. However, upon arrival one of our rooms was on the ninth floor. Thankfully, the receptionist the following morning was extremely understanding and helpful and arranged for us to move to the fifth floor. However, I do not understand why the hotel emailed confirming our request would be accommodated and then later claimed that we had never emailed them.
The room advertised as having a sea view was extremely misleading. The hotel overlooks a run-down residential area which appeared poverty-stricken, the surrounding streets smelt strongly of urine, and the view consisted almost entirely of high-rise residential flats. You could only see a very small section of the sea through a gap between two blocks of flats. Describing this as a sea view is, in my opinion, false advertising.
Noise was another major issue throughout our stay. Because our balcony doors were broken, even more noise entered the room. Throughout the night we could hear people drinking and shouting in the streets below until 3am. Guests also regularly played loud music from their balconies which could be heard across the hotel and pool area, making it impossible to relax.
The facilities advertised by the hotel did not match reality. The main bar, which is advertised as being open, was closed because of broken air conditioning. However, some guests were told that they were told it would remain closed for the entire season rather than until the air conditioning was repaired. Although the pool bar remained open, it had no atmosphere whatsoever. The hotel also advertises entertainment, but there was none during our stay, making this another example of false advertising.
The broken air conditioning also caused problems in the restaurant. We were told the main bar could not be opened because of regulations around air conditioning, yet the restaurant continued to operate despite being packed with people at meal times. Guests were visibly sweating, fanning themselves and struggling with the heat, making meal times extremely uncomfortable.
The swimming pool was disappointing in several ways. It is very small compared with other hotels I have stayed in. The pool has no shallow end whatsoever and remains the same depth throughout. I am 5’7” and, when standing in the pool, the water reached my shoulders. This makes it unsuitable for young children and elderly guests with many people instead sitting on the pool steps. The busiest period was during the afternoon and evening when groups of young adults entered the pool playing ball games and lifting each other onto their shoulders, behaviour which was not appropriate for families with children. The so-called lifeguard spent much of their time sitting at the bar or using their phone. On one occasion there were used cigarette ends floating in the pool, which was disgusting.
The pool environment was also unpleasant. Almost everyone smoked or vaped around the pool and at one point we appeared to be the only family who did not smoke. Some guests were even smoking cannabis around the pool area. There was a constant smell of cigarettes or weed throughout the day. The sunbeds had clearly been used to put out cigarettes, leaving burn holes in them. If you sat in the seating area of the pool bar, dirty water constantly dripped down from filthy guttering above.
During our entire stay I only saw one other family with young children. The vast majority of guests were groups of young adults on lads’ holidays or girls’ trips. Based on our experience, I would not recommend this hotel to families.
The food was one of the biggest disappointments. Children’s options were extremely limited, with pizza only available on certain days. Many dishes contained seafood such as squid, which is perfectly acceptable for guests who enjoy it, but there were very few alternatives for children or picky eaters. Adult choices were also very limited. Each evening there were generally only two main dishes alongside chips, plain boiled rice and vegetables. The food was extremely bland throughout the holiday. The only dishes I personally enjoyed were the chicken stroganoff and the paella; on most other evenings I lived off the salad section. The food labelling throughout the hotel was also extremely poor. Many foods had no labels at all, particularly the snacks brought out during the day. Even in the restaurant, the labels were vague and unhelpful, with examples such as “flavoured mousse” without stating the flavour or “chicken paella” without providing any further information. There was no clear allergen information, nor was it obvious whether dishes were suitable for vegetarians or vegans. This is completely unacceptable for guests with allergies, food intolerances or specific dietary requirements and falls well below the standard that should be expected from a hotel serving buffet meals. Dessert choices were equally poor. If you did not like mousse or jelly, there was almost nothing available. Cakes were occasionally served, but they could never keep up with demand and had usually run out before we arrived. Hot drinks were inexplicably unavailable at lunchtime. There was also a juice machine, but once the hotel became busier the drinks were heavily watered down and tasted like weak squash.
The all-inclusive drinks offering was extremely misleading. The hotel advertises all-inclusive alcoholic drinks, yet only three wines and San Miguel beer were included. If you do not drink wine or beer and were expecting cocktails or other alcoholic drinks, you will be disappointed. Cocktails cost €8 each. There is also a three-drink alcoholic limit at lunch and again at dinner on the included wines and San Miguel, although I was already aware of this restriction before travelling. However, it is unacceptable that these are the only included alcoholic options. They are also only available at lunch and dinner. If you want an alcoholic drink in the afternoon by the pool, you must pay for it, even if you have not yet reached your drink allowance.
Overall, this is the worst hotel I have ever stayed in. Compared with another three-star hotel I have previously visited, this made that hotel look exceptional. While the hotel technically has facilities such as a swimming pool and pool bar, they exist only to tick boxes rather than to provide a good guest experience. In my opinion, the hotel does not deserve its advertised three-star rating based on the condition of the facilities, the cleanliness, the maintenance issues, the misleading advertising and the overall standard of service we experienced.
ข้อความจากโรงแรม
แสดงความคิดเห็น: 10 ส.ค. 2026
Dear Olivia,
Thank you for taking the time to share your opinion with us.
We are pleased that our receptionist was able to assist with your room move and that their understanding and helpful approach made a positive impression.
We sincerely regret the many shortcomings you encountered and the overall condition of some of our facilities. We also acknowledge your concerns regarding the room allocation, advertised amenities, noise, and our All-Inclusive offering. Regarding the latter, we would like to clarify that our All-Inclusive package is provided in accordance with the current legislation in force, which we are required to comply with and strictly enforce. Your detailed feedback has been shared with the relevant teams for careful review as we continue working to improve our facilities and services.
We hope that we may have the pleasure of welcoming you back on a future visit.
Best regards,
The Hotel Manager
Thank you for taking the time to share your opinion with us.
We are pleased that our receptionist was able to assist with your room move and that their understanding and helpful approach made a positive impression.
We sincerely regret the many shortcomings you encountered and the overall condition of some of our facilities. We also acknowledge your concerns regarding the room allocation, advertised amenities, noise, and our All-Inclusive offering. Regarding the latter, we would like to clarify that our All-Inclusive package is provided in accordance with the current legislation in force, which we are required to comply with and strictly enforce. Your detailed feedback has been shared with the relevant teams for careful review as we continue working to improve our facilities and services.
We hope that we may have the pleasure of welcoming you back on a future visit.
Best regards,
The Hotel Manager
เที่ยวคนเดียว
แสดงความคิดเห็น: 5 ก.ย. 2026
เข้าพักวันที่: ก.ย. 2026
All inclusive spoils the holiday due to politicse
Disappointed about the all inclusive package only allowed 3 drinks during meals. Food as expected.bathroom very small. Full of germans including the resort.sub director Jose helped to make the stay ok. Will return to Mallorca but on east coast cala malor etc
เที่ยวคนเดียว
แสดงความคิดเห็น: 4 ก.ย. 2026
เข้าพักวันที่: ก.ย. 2026
Dreading my holiday
I will be arriving on monday night. Im itching already thinking the dirty linen. All inclusive means we shouldnt pay for drinks etc im dreading staying in your hotel iv been proper ripped off
ข้อความจากโรงแรม
แสดงความคิดเห็น: 5 ก.ย. 2026
Dear Guest,
Thank you very much for your review.
We are truly sorry to hear that some aspects of your stay did not meet your expectations.
Our All-Inclusive package includes a wide selection of drinks and services, and we regret that the details of what is included were not sufficiently clear to you prior to your arrival. Should you have any questions or concerns upon check-in, our 24-hour reception team is always available to explain the services included in the package and assist you with any queries you may have.
Please also be assured that our All-Inclusive offering is fully aligned with the applicable local regulations and legal requirements.
Your comfort is very important to us, and our housekeeping team takes great pride in maintaining high standards across all our rooms.
We hope we may have the pleasure of welcoming you back in the future.
Best wishes,
The Hotel Manager
Thank you very much for your review.
We are truly sorry to hear that some aspects of your stay did not meet your expectations.
Our All-Inclusive package includes a wide selection of drinks and services, and we regret that the details of what is included were not sufficiently clear to you prior to your arrival. Should you have any questions or concerns upon check-in, our 24-hour reception team is always available to explain the services included in the package and assist you with any queries you may have.
Please also be assured that our All-Inclusive offering is fully aligned with the applicable local regulations and legal requirements.
Your comfort is very important to us, and our housekeeping team takes great pride in maintaining high standards across all our rooms.
We hope we may have the pleasure of welcoming you back in the future.
Best wishes,
The Hotel Manager
ตำแหน่งที่ตั้ง
Dels Trencadors, 48 s'Arenal 07600 สเป น|0.27 กม. จากใจกลางเมือง
เช็คอินและเช็คเอาท์
เช็คอินตั้งแต่:
14:00
เช็คเอาท์ก่อน:
12:00
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