Hotel Praterstern
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เราเปรียบเทียบราคาจากกว่า 100 เว็บไซต์ เพื่อให้ได้ข้อเสนอที่ดีที่สุด
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เช็คอินตั้งแต่: | 14:00 |
|---|---|
เช็คเอาท์ก่อน: | 11:00 |
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ดูเพิ่มเติมเกี่ยวกับ Hotel Praterstern
Hotel Praterstern
Location A great option for a journey on a budget - hotel «Hotel Praterstern» is located in Vienna. This hotel is located in walking distance from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Nestroyplatz, Prater and Hundertwasserhaus.At the hotel You can stop by the bar. If you can’t live without coffee, drop by the cafe. Want to be always on-line? Wi-Fi is available. Specially for tourists who travel by car, there’s a parking zone. To book an excursion, consult the tour assistance desk of the hotel. Take your pet with you. Pets are allowed. For the free movement around the city, the hotel offers a transfer for you. Accessibility: there is an elevator/lift. There are other services available for the guests of the hotel. For example, a laundry, an ATM, a safe-deposit box and a concierge. The staff of the hotel speaks English and German.Room amenities Here’s what you’ll find in the room to have a rest after a long day: a TV. Please note that the listed services may not be available in all the rooms.
รีวิวจาก 
อื่นๆ
แสดงความคิดเห็น: 18 ต.ค. 2019
เข้าพักวันที่: ต.ค. 2019
Decent hotel
I wanted a place to crash on my last night in Vienna. As I would reach Vienna only around 9pm from my day trip to Hallstatt and since I had to check out by 8 am next day to catch my flight , I wanted an economical place to sleep.
Most reasonable places were booked out and this was one of the few places I could find, being in city center and near to my previous hotel where my baggage was stored made me choose this hotel.
The Pros for the hotel :-
1) They accepted my booking based on a email even though I had not made a pre payment or shared my card details (I had forgotten to carry my Credit Card and didnt want to use my debit card) .
2) Room was clean even though it ended before it started :-)
3) The Staff were polite , helpful and cordial.
4) The shared toilet and shower were clean , dry and with liquid soap ( a big concern for me since it was the first time I had ever booked a hotel room with shared toilet and shower.
5) There was a wash basin with running water in the room which was welcome.
6) Though the room was small there was still a decent wardrobe , TV , Bed lamp and small writing desk.
7) Location of the hotel is very good especially from public transport perspective.
8) There was a laundry service based on load , and at 9 euro I think it was a fair price considering the rates in Vienna, works good if you have a full load to wash.
9) One thing that really stood out for me is that during this trip which covered Prague , Budapest and Vienna where I was staying in some real good 3 star hotels , This was the only hotel which has a guide booklet in the room ( a proper guide and shopping guide booklet ) along with that in the welcome sheet they actual had valuable information for tourist regarding nearest grocery store , what can be done in the city and about some tours like the horse carriage which I was curious during my time in the city. such basic stuff was missing in other bigger hotels.
The Cons:
1) WiFi was not free , the hotel should really look at this - WiFi is like air these days and is an automatic expectation of any guest, so much so that like water or electricity people expect it to be available and not at an additional cost.
2) For 42 euro the room was really small, I was expecting a small room but as I said above it reminded me of my closet back home.
3) Lights in Toilet , The light switch in 2nd floor shared toilet resembles an emergency / alarm button. Due to which I didn't switch it on and had to do my business in dark/mobile light because after 5 mins the hallway lights coming into the toilet got switched off.
4) Due to lack of a fan or AC the small room became quite hot very fast and I had to keep the window open to let in cold air to combat the heat.
5) They only have bottled beer :-)
Summarization :-
I would actually rate it Good but there is no option for that so I decided on Very Good.
Overall its a nice place to stay though it gives you a feel of hostel more than hotel. I felt the room rate was a bit on the expensive side considering the size of the room , hotel should look into it along with free WiFi as these will ensure more value for money from guests point of view.
One advise to the hotel , they should advise the guest about the need to switch on and the location/ look of the light switch as it can take guest by surprise when they see dark corridor and cant find traditional light switch.
Most reasonable places were booked out and this was one of the few places I could find, being in city center and near to my previous hotel where my baggage was stored made me choose this hotel.
The Pros for the hotel :-
1) They accepted my booking based on a email even though I had not made a pre payment or shared my card details (I had forgotten to carry my Credit Card and didnt want to use my debit card) .
2) Room was clean even though it ended before it started :-)
3) The Staff were polite , helpful and cordial.
4) The shared toilet and shower were clean , dry and with liquid soap ( a big concern for me since it was the first time I had ever booked a hotel room with shared toilet and shower.
5) There was a wash basin with running water in the room which was welcome.
6) Though the room was small there was still a decent wardrobe , TV , Bed lamp and small writing desk.
7) Location of the hotel is very good especially from public transport perspective.
8) There was a laundry service based on load , and at 9 euro I think it was a fair price considering the rates in Vienna, works good if you have a full load to wash.
9) One thing that really stood out for me is that during this trip which covered Prague , Budapest and Vienna where I was staying in some real good 3 star hotels , This was the only hotel which has a guide booklet in the room ( a proper guide and shopping guide booklet ) along with that in the welcome sheet they actual had valuable information for tourist regarding nearest grocery store , what can be done in the city and about some tours like the horse carriage which I was curious during my time in the city. such basic stuff was missing in other bigger hotels.
The Cons:
1) WiFi was not free , the hotel should really look at this - WiFi is like air these days and is an automatic expectation of any guest, so much so that like water or electricity people expect it to be available and not at an additional cost.
2) For 42 euro the room was really small, I was expecting a small room but as I said above it reminded me of my closet back home.
3) Lights in Toilet , The light switch in 2nd floor shared toilet resembles an emergency / alarm button. Due to which I didn't switch it on and had to do my business in dark/mobile light because after 5 mins the hallway lights coming into the toilet got switched off.
4) Due to lack of a fan or AC the small room became quite hot very fast and I had to keep the window open to let in cold air to combat the heat.
5) They only have bottled beer :-)
Summarization :-
I would actually rate it Good but there is no option for that so I decided on Very Good.
Overall its a nice place to stay though it gives you a feel of hostel more than hotel. I felt the room rate was a bit on the expensive side considering the size of the room , hotel should look into it along with free WiFi as these will ensure more value for money from guests point of view.
One advise to the hotel , they should advise the guest about the need to switch on and the location/ look of the light switch as it can take guest by surprise when they see dark corridor and cant find traditional light switch.
ข้อความจากโรงแรม
แสดงความคิดเห็น: 31 ต.ค. 2019
Dear Dimitrz,
thank you very much for your extensive and constructive feedback.
Feedback is always important for us.
We are looking forward to welcome you again.
Best regards
Family Sobotka & Team
thank you very much for your extensive and constructive feedback.
Feedback is always important for us.
We are looking forward to welcome you again.
Best regards
Family Sobotka & Team
อื่นๆ
แสดงความคิดเห็น: 6 ม.ค. 2020
เข้าพักวันที่: ธ.ค. 2019
Good location, bad reception skills
We had a large room and a small bathroom. Very clean and plenty of towels.
It is a shame that the reception skills are so bad. They are not unfriendly people, but they really do not know how to make someone welcome. The same for the person who takes care of the breakfast. She doesn't make you feel very welcome. The breakfast is ok.
The style of the hotel is a bit of a mix of styles. A pitty because the entrance and building are quite nice. The interior is due to an update.
It is a shame that the reception skills are so bad. They are not unfriendly people, but they really do not know how to make someone welcome. The same for the person who takes care of the breakfast. She doesn't make you feel very welcome. The breakfast is ok.
The style of the hotel is a bit of a mix of styles. A pitty because the entrance and building are quite nice. The interior is due to an update.
ข้อความจากโรงแรม
แสดงความคิดเห็น: 8 ม.ค. 2020
Dear guest,
thank you for your feedback.
We are sorry that you felt not welcome in our hotel.
Can you tell us when you were a guest in our house?
Unfortunately, we cannot assign your rating to a reservation.
Best regards
Family Sobotka & Team
thank you for your feedback.
We are sorry that you felt not welcome in our hotel.
Can you tell us when you were a guest in our house?
Unfortunately, we cannot assign your rating to a reservation.
Best regards
Family Sobotka & Team
อื่นๆ
แสดงความคิดเห็น: 8 ก.ย. 2019
เข้าพักวันที่: ก.ย. 2019
You get what you pay for
for the money, this is a good value hotel, but there are a few things you should be aware of. Firstly, if you stay on the ground floor it will be noisy, as they dont close the corridor door to reception. Secondly despite claims to the contrary on other booking sites, wifi is not included. Also, the room on the ground floor I had does not have air conditioning. Also expect a 3% surcharge for credit cards if you pay at the reception desk.
There are pros though, the place is very clean and the shower is good enough and the breakfast was also value for money. The location is great, and the hotel has a lot of charm. Ignore that fact that its across the street from the "Love Palace".
They could make some improvements like making sure the TV channels are all tuned in. The "double room" wasnt a double room. It was two beds pushed together and the two top mattresses kept separating. It was a very soft bed.
Its not a bad hotel, but I'd stay on the first floor at least, and pre-pay via 3rd party site or pay cash. Not having free wifi is ridiculous in the year 2019. They need to close that corridor door on the ground floor.
Would I stay there again? If changes were made, yes.
There are pros though, the place is very clean and the shower is good enough and the breakfast was also value for money. The location is great, and the hotel has a lot of charm. Ignore that fact that its across the street from the "Love Palace".
They could make some improvements like making sure the TV channels are all tuned in. The "double room" wasnt a double room. It was two beds pushed together and the two top mattresses kept separating. It was a very soft bed.
Its not a bad hotel, but I'd stay on the first floor at least, and pre-pay via 3rd party site or pay cash. Not having free wifi is ridiculous in the year 2019. They need to close that corridor door on the ground floor.
Would I stay there again? If changes were made, yes.
ข้อความจากโรงแรม
แสดงความคิดเห็น: 10 ก.ย. 2019
Dear guest,
thank you very much for your feedback.
Feedback from our guest is very important for us to improve our services.
We can not sympathetically understand your criticism of the beds because they are only 2 weeks old and a double bed does not automatically mean that it is a single mattress.
We are looking foward to welcome you again.
Best regards
Family Sobotka & Team
thank you very much for your feedback.
Feedback from our guest is very important for us to improve our services.
We can not sympathetically understand your criticism of the beds because they are only 2 weeks old and a double bed does not automatically mean that it is a single mattress.
We are looking foward to welcome you again.
Best regards
Family Sobotka & Team
อื่นๆ
แสดงความคิดเห็น: 25 ส.ค. 2019
เข้าพักวันที่: ส.ค. 2019
Realize this is a 1 star hotel
I lived in Vienna for almost 15 years and know the city well. Booked a 2 night stay for my family in a quadruple room on hotels.com...had to take this place as it was high season (August), needed separate beds for my older kids, and we didn't book early enough so availability was limited. I didn't notice it was only a 1 star hotel, though it wasn't cheap (about 140 euro per night). We were only there for about 30 hours.
If you stay here you need to realize that that is an accurate rating (it's more like a pension where some rooms don't have an en suite toilet/bath).
Pros: the room was pretty clean (though this is typical of Austria) and (though on a small back alley) the hotel is 5 minutes walk from two U1 subway stations and not far from the city center (first district).
Cons: No A/C (though they did provide a big fan and we got lucky with cooler weather) and wifi was not free (though it appeared as an included amenity on my booking site).
Our the biggest issue was that they put motion sensors in the toilet and bath, so you can't turn the light or fan off after use (you just have to wait) and the light often goes out on you in the shower. It was most annoying in the middle of the night to first have the light turn on in the toilet and then the light/fan in the bath (you had to go there to wash your hands) and run for 5 - 7 minutes when everyone is trying to sleep. Don't know why they made this idiotic design choice.
Lastly, I have to comment on the front desk service. The evening and night receptionists were OK (helpful and polite enough, though certainly not oozing with friendliness) but when I explained to the day receptionist that my hotels.com booking said wifi was included, he was made it a point to explain to me how I was obviously wrong (despite performing zero research into my situation). Wifi wasn't a huge issue for me at this point in the trip, so I didn't bother to debate him, but it's a very stereotypical Viennese variety of customer service that, having lived there a long time, I know well.
Looking back now, I see it in other bad reviews. This isn't a universal customer service experience (I know lots of wonderful Austrians who are not like this at all), but this guy WAS the stereotype! It wasn't enough for him to just say, "sorry, there must have been some sort of misunderstanding" or "sorry, we can't do that". Rather, it's important to really explain to the customer why they are wrong in a patronizing way (like you would to a small child). The guy would never even consider that he might be wrong or that there could be some sharing of fault. (This is the exact opposite of "the customer is always right" idiom that exists elsewhere).
Without this experience, I might have given the hotel an "average" rating, but this guy clearly needs some modern training on customer relations. (I've been on the receiving side of irate customers in several past jobs, and I know that even when you can't help someone it's important that they feel heard and understood.)
If you stay here you need to realize that that is an accurate rating (it's more like a pension where some rooms don't have an en suite toilet/bath).
Pros: the room was pretty clean (though this is typical of Austria) and (though on a small back alley) the hotel is 5 minutes walk from two U1 subway stations and not far from the city center (first district).
Cons: No A/C (though they did provide a big fan and we got lucky with cooler weather) and wifi was not free (though it appeared as an included amenity on my booking site).
Our the biggest issue was that they put motion sensors in the toilet and bath, so you can't turn the light or fan off after use (you just have to wait) and the light often goes out on you in the shower. It was most annoying in the middle of the night to first have the light turn on in the toilet and then the light/fan in the bath (you had to go there to wash your hands) and run for 5 - 7 minutes when everyone is trying to sleep. Don't know why they made this idiotic design choice.
Lastly, I have to comment on the front desk service. The evening and night receptionists were OK (helpful and polite enough, though certainly not oozing with friendliness) but when I explained to the day receptionist that my hotels.com booking said wifi was included, he was made it a point to explain to me how I was obviously wrong (despite performing zero research into my situation). Wifi wasn't a huge issue for me at this point in the trip, so I didn't bother to debate him, but it's a very stereotypical Viennese variety of customer service that, having lived there a long time, I know well.
Looking back now, I see it in other bad reviews. This isn't a universal customer service experience (I know lots of wonderful Austrians who are not like this at all), but this guy WAS the stereotype! It wasn't enough for him to just say, "sorry, there must have been some sort of misunderstanding" or "sorry, we can't do that". Rather, it's important to really explain to the customer why they are wrong in a patronizing way (like you would to a small child). The guy would never even consider that he might be wrong or that there could be some sharing of fault. (This is the exact opposite of "the customer is always right" idiom that exists elsewhere).
Without this experience, I might have given the hotel an "average" rating, but this guy clearly needs some modern training on customer relations. (I've been on the receiving side of irate customers in several past jobs, and I know that even when you can't help someone it's important that they feel heard and understood.)
ข้อความจากโรงแรม
แสดงความคิดเห็น: 2 ก.ย. 2019
Dear guest,
thank you for your feedback.
We are sorry but that you did not have a better experience during your stay, but It seems that there had been some missunderstandings in conncection with you booking.
Room despricitons and all our serives can be found on our website.
We also have rooms with air condition
Can you give us more details about you stay, arrival date, because we could not assign your feedback to any reservation in our hotel, so that we can comprehend your critism.
Best regards
Family Sobotka & Team
thank you for your feedback.
We are sorry but that you did not have a better experience during your stay, but It seems that there had been some missunderstandings in conncection with you booking.
Room despricitons and all our serives can be found on our website.
We also have rooms with air condition
Can you give us more details about you stay, arrival date, because we could not assign your feedback to any reservation in our hotel, so that we can comprehend your critism.
Best regards
Family Sobotka & Team
เที่ยวคนเดียว
แสดงความคิดเห็น: 27 มี.ค. 2019
เข้าพักวันที่: มี.ค. 2019
Fantastic location to explore the sights
Lovely single room with ensuite; clean with plenty of storage and a good shower.
Little desk was a nice addition. Staff were friendly and accommodating.
Location was fantastic, just across from the main train station and U-bahn hub, and within walking distance of the main sights.
Really enjoyed my stay here, perfect for someone who wants to make the most of a visit to Vienna and have a comfortable place to crash at the end of the day.
Little desk was a nice addition. Staff were friendly and accommodating.
Location was fantastic, just across from the main train station and U-bahn hub, and within walking distance of the main sights.
Really enjoyed my stay here, perfect for someone who wants to make the most of a visit to Vienna and have a comfortable place to crash at the end of the day.
ข้อความจากโรงแรม
แสดงความคิดเห็น: 31 มี.ค. 2019
Dear Gerhou,
thank you very much for your great feedback.
We are glad that you liked our friendly staff.
We are looking forwardt to welcome you again.
Best regards
Family Sobotka & Team
thank you very much for your great feedback.
We are glad that you liked our friendly staff.
We are looking forwardt to welcome you again.
Best regards
Family Sobotka & Team
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Mayergasse 6 Leopoldstadt เวียนนา 1020 ออสเตรีย|1.48 กม. จากใจกลางเมือง
เช็คอินและเช็คเอาท์
เช็คอินตั้งแต่:
14:00
เช็คเอาท์ก่อน:
11:00
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Hotel Praterstern: คำถามที่พบบ่อย
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